20 Most Recent KitchenAid KEMC377K Convection / Microwave Oven - Page 3 Questions & Answers


Adjust the door switch mounting strip as adjustment is provided if not o.k check door switch connector on the PCB assembly for loose contact or soldering.

KitchenAid... | Answered on Mar 05, 2019


To fix this issue you really need to hire a professional for safety purposes. You are looking around $500 + or - $50 for this repair.

KitchenAid... | Answered on Feb 10, 2019


khms155l-sdpzxnx2wca25pymlghkdstt-2-0.jpg Here's a diagram of the door. On the inside of the door is the frame, #2. This can be removed very carefully with a small flat bladed screwdriver and work slowly around. The frame is held in place with plastic tabs on frame. Once frame is removed, you should see the two screws that hold the handle in place. Good Luck!

KitchenAid... | Answered on Jan 29, 2019


I'm sorry to say that it's most likely the magnetron that's shorted out (the high voltage device that produces microwaves). It's usually the case with ovens this old that a compatible replacement won't be available.

There's also the fact that your oven is likely way past it's 'end-of-life' date so even if you could find a replacement, other components will begin to fail as more time passes.

In short, save yourself the money, time, and frustration with a new unit. Good luck!

KitchenAid... | Answered on Jan 18, 2019


Hello, Cher -

The microwave touch pad may need to be replaced.

Since you have experienced the problem for "some years," have you contacted a business in your area which is authorized to repair KitchenAid microwave ovens? If not, I suggest you do so, if you wish to have the problem properly diagnosed and fixed.

Best wishes.

KitchenAid... | Answered on Dec 17, 2018


It sounds like the door spring had broken. Take the covers off and it should be apparent what had happened. It may be a part you can get at the hardware store or it may be an OEM part.

KitchenAid... | Answered on Sep 03, 2018


try to turn the coupling, either stripped broken coupling, or bad gear in drive motor. should not be able to turn by hand

KitchenAid... | Answered on Apr 19, 2018


If the magnetron is still operating when off, needless to say , its pretty dangerous. The door lock unit usually has at least 3 microswitches to ensure that the door is closed and ready to operate. 1 of the switches is a safety switch which will cause a dead short if the door is forced open or something goes wrong with the door not closing correctly. This will "blow" the internal fuse in the machine. If the magnetron keeps going, its possible one of these switches have failed or there is an electronic fault causing power to the magnetron in the off position although, I would strongly feel this would be unlikely. These machines are made with a lot of safety devices.

KitchenAid... | Answered on Mar 09, 2018


have it inspectied my a real company . if it was wired wrong, such as the oven was 220 volts and the microwave was 110 volt they tried to split the 220 down to 110 and wired it wrong. my question is was there a oven there before, if not did they run new wires for that oven . 220 volt needs 4 wires to run it , to be right. It sounds like 220 was put to the microwave.

KitchenAid... | Answered on Mar 01, 2018


Hello Jimmy Hester,

This could be a GREAT TIME to consider
calling in a PROFESSIONAL...
They walk in... pull out the wall plug... pull
out the PC board... Poke the soldering iron at a
BAD (cold solder) joint... BINGO ... all is well.

Mishandling a CIRCUIT BOARD could change
a minor issue to a MAJOR FAILURE... EASY.

There are a couple of REALLY great reasons these
appliances say ...
"NO USER SERVICEABLE PARTS INSIDE"

- Primary: novices & amateurs (where EVERYBODY
real actually started) need to be trained to wear
STATIC Protection... $6 (for a good one, see below).

A simple wrist strap. Electro-STATIC spark you might
not even feel is enough to DESTROY any semiconductor
Amazon com Rosewill ESD Anti Static Wrist Strap Components RTK 002 Black...

Could also be a simple PC Board "re-seat"...
if it is done with the POWER ON... the oven gets
ruined.

You really ought consider adding in the
MAKE & MODEL.. You will be rewarded with
much better than scary stories...

If you do manage to get a wrist band... actually
remove POWER... & get that control board (PC)
out... Look at the solder side... Check for soot or
obvious cracks.

Use a really bright light and a jewelers loop.

We can guide you with a solder sucker... good iron,
soldering wick... goggles... burn proof flooring, clothes
and furniture...

But as you start adding up all the costs... and the remote
chance of success...

Would it NOT BE EASIER... to look up a 5 STAR repair
shop... (not my normal recommendation)

I'm just saying... Soldering is not as EASY as it looks.

Carnac the Magnificent

IRON
Weller W60P3 60Watts 120V Controlled Output Soldering Iron With 3 Wire...

Sucker (braided copper wick)
https://www.amazon.com/Puraid-CP-2015-Desoldering-Soldering-Accessory/dp/B01MRGSLIS/ref=sr_1_4_s_it?s=hpc&ie=UTF8&qid=1513915911&sr=1-4&keywords=desoldering+tools

Vacuum sucker
Amazon com Ingdy TM 1pc Solder Sucker Desoldering Pump Tool Removal Vacuum...

KitchenAid... | Answered on Jan 09, 2018

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