20 Most Recent KitchenAid KEMC377K Convection / Microwave Oven - Page 2 Questions & Answers


there is normally 2 swicth in the door actuater one may be def or sticking check them out

KitchenAid... | Answered on Mar 15, 2009


is it a stove or dishwasher

KitchenAid... | Answered on Mar 15, 2009


Quite often this is due to grease or food particles stuck somewhere in the cavity of the oven or stuck on or behind the waveguide cover.

It may also be in the area of the turntable support, coupler, or motor.

The waveguide cover (also called a spatter shield) is usually about the size of a playing card and often held in place by a plastic rivet.

In some models it is a larger stirrer cover type made of thicker plastic in the ceiling of the oven.

It can be fragile, and the metal edges of the oven behind it can be sharp, so be careful!

The cover and the metal behind it should be cleaned with a mild, non-ammonia cleaner.

If the cavity metal of the oven is chipped or charred, it will have to be sanded smooth and clean and dried thoroughly.

Then you can apply some high-temperature appliance paint, available from places like Wal-Mart, Lowe's or Builder's Square.

If your waveguide cover is burned, it will need to be replaced. It provides important protection for the magnetron.

For many brands, you can find helpful exploded view diagrams and order parts by entering your full model number from the tag on the oven here.

If you need further help, please please reply back with your brand and model number so we can help you.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

KitchenAid... | Answered on Feb 15, 2009


See answer here http://www.fixya.com/support/t265705-microwave_door

in different thread.. Basically have to pry plastic trim ring off inside of door with putty knife (careful, it cracks easily) to get to screws on bottom of door. See second pic. Top screws are easily accessible from inside of door. Spring can easily be replaced by hand once you get adequate access. You'll need a fairly stubby right angle screwdriver (I used a cut-down #2 Phillips bit and small Vice-Grips as a make-do) to get to the screws. Also need Torx (T10, I think) to detach the shock absorber doodads from the door where they attach above the hinges. If you're just starting to take the door apart, be careful when you take out the top 2 screws on the inside-- they hold the inside plastic piece on , but they also hold the whole outer stainless/ glass/ handle piece on. It just slips in at the bottom, so be ready to slide it out when you take these screws out.fea33aa.pngc391898.jpg

KitchenAid... | Answered on Jan 13, 2009


told this rip off site to go to hell

KitchenAid... | Answered on Dec 27, 2008


That would be the service manual. You could contact Kichenaid for that, but I doubt the manual's necessary just yet:
http://www.kitchenaid.com/custserv/service.jsp

You can find helpful exploded views of this model here: http://tinyurl.com/gv383

Unless you're replacing the entire door for some reason (what an expense!) then it's not recommended that you remove the door. If so, you'll have to carefully mark the hinges and the door to be sure you get it back in exact alignment. Otherwise, you'll have a chance of microwave leakage.

Instead, the door panels should be taken apart and then you can remove only the panels and parts that are needed.

In most cases, there is a choke cover on the inside surface that needs to be carefully pried apart, and that will allow access to the hidden screws, as the sample drawing shows.

Usually the exploded view is all that's needed, but if you nned more help, the service manual is the next step.
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KitchenAid... | Answered on Dec 20, 2008


This is usually caused by either a bad door switch, a loose door switch mount (which are pretty simple problems to fix) or occasionally a problem on the control panel.

Even though a door switch clicks, it may still be bad inside. Its continuity must be checked.

Door switch or mount trouble can be caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

One test that sometimes helps is to gently lift up (and/or push down) on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.

If you or someone you know decide to look into it, we have critical information on safety, disassembly and door switches at our site, and our link is at our listing here on FixYa:.

You can find helpful exploded view diagrams and order parts by entering your full model number here.

There may also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

If you only need a switch, you can order one from us for $5 postpaid.

If you think the problem is on the control panel, we repair these nationwide by mail for $39.95 postpaid in most cases.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

KitchenAid... | Answered on Dec 20, 2008


I would recommend changing the diodes as well. This will usually take care of the problem.

KitchenAid... | Answered on Oct 25, 2008


This is usually caused by either a bad door switch, a loose door switch mount, or occasionally a problem on the control panel.

If the door switch is not properly activated when the door is closed, the controller thinks the door is not shut and it will not start.

Even though a door switch clicks, it may still be bad inside. Its continuity must be checked.

Door switch or mount trouble can be caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

One test that sometimes helps is to gently lift up (and/or push down) on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.

If you or someone you know decide to look into it, we have critical information on safety, disassembly and door switches at our site, and our link is at our listing here on FixYa:.

You can find helpful exploded view diagrams and order parts by entering your full model number here.

There may also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

If you only need a switch, you can order one from us for $5 postpaid.

If you think the problem is on the control panel, we repair these nationwide by mail for $39.95 postpaid in most cases.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

KitchenAid... | Answered on Sep 16, 2008


Yes, it is probably a bad relay. Usually appliance techs just replace the whole control board, because those relays can be hard to find and buy.

KitchenAid... | Answered on Oct 14, 2019


Yes, it is most likely a bad relay on the control board.

KitchenAid... | Answered on Oct 05, 2019


Hi Jill, what the screen indicates is that the door is not closed
There are a number of internal contacts that have to be closed for the microwave to work
If any of them are wrong, they can give you that information.
Depending on the brand there may be between 2 or 3 contacts in the door area that generate that warning
Indicate brand, model and type of equipment you are commenting on, in order to find the best possible solution
I wait your answer
Regards Franco Dosil

Hola Jill, lo que te indica la pantalla es que la puerta no esta cerrada
Hay una serie de contactos internos que tienen que estar cerrados para que el microondas funcione
Si alguno de ellos esta mal puede darte esa informacion
Derpendiendo de la marca pueda haber entre 2 o 3 contactos en la zona de la puerta que generan ese aviso
Indica marca, modelo y tipo de equipo del que estas comentando, para poder encontrar la mejor soluci?n posible
Espero tu respuesta
Saludos Franco Dosil

KitchenAid... | Answered on Sep 12, 2019


There are interlocks and micro-switches to prevent accidental running with the door open. The issue with the lock is preventing operation. You need to have it professionally serviced.

KitchenAid... | Answered on Sep 09, 2019


You can find helpful Kitchenaid parts diagrams and get parts at affordable prices for most models from The Pros by entering your model number here:
http://tinyurl.com/gv383

KitchenAid... | Answered on Jun 30, 2019


For the KitchenAid microwave, model: KHMS2050SSS2 I found that i did not have to remove the screw. what i did was loosen the screw as much as it would go before getting tight again.(hard to screw) then on the bottom end of the door hinge (lying on its side) i pryed the bottom hinge off its mount. (with flat head screwdriver) from there i was able to get at the screws to separate the black surrounding stuff from the outside door... then finally i could get inside to get at the door panel controls. I noticed a whole bunch of condensation and on the back of the touch panel (electrical board).. i will replace that part as I think that is the culprit as to why the keys get pressed randomly, beeping randomly and wonkiness :)

KitchenAid... | Answered on Mar 15, 2019

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