Updating the firmware for your Lexmark Pro200 series will help fix this problem. You will need to get rid of the error first before you can successfully update your printer. Follow these steps:
1. Open the cover of the printer > Remove the printhead. If the printhead will not go to the center, turn off the printer and pull the printhead to the center.
2. Once you have the printhead removed, close the cover of the printer and turn on the printer.
3. It will ask you to "Open Cover to Install the Printhead". Press the Cancel (Red X) button.
4. It should take you back to the "Copy" menu.
5. Proceed with the firmware update. Just go to http://bit.ly/p205fw. There'll be more than one download for your model, try the top download first.
6. Once the firmware update is successful, reinsert the printhead by following the steps on your printer screen.
Source: There is a Problem with the Printhead
If error continues to display on the screen even after updating your printer, it could be due to a faulty printhead. Please contact Lexmark Technical Support Center or visit Lexmark’s website for additional assistance.
That sounds like a faulty printhead. We're sorry to hear that you're having trouble with your printer. Lexmark recognizes that some of our inkjet all-in-one customers may be experiencing issues with their print quality. We take our customer user experience very seriously, and we strive to ensure that each time a customer prints using a Lexmark device the page is crisp, clear and up to the highest standards.
However, if your device is displaying a ‘printhead error’ on the hardware and/or you are suddenly experiencing a print quality issue, please contact the Lexmark Technical Support Center at 1-800-539-6275.
Lexmark agents are prepared and able to help diagnose and resolve your issue. This may involve updating your printer firmware and/or replacing the printhead for your printer, at no charge to you, our customer. Installation is quick and easy for any customer to perform.
Alternatively, you can point your browser tohttp://bit.ly/lFKDzs for online technical assistance.
I would like to follow up if you're still having print quality issues or still experiencing printhead error messages.
Please let me know if you have other concerns.
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A firmware update for the Lexmark
Prospect Pro205 will help fix the printhead issue you are experiencing. Please
follow the steps below on how to successfully update your printer:
After successfully updating your printer, open the printer cover > re-insert the printhead > close the printer cover. If no printhead error comes up, continue with normal installation steps for cartridges. If error comes up again, please contact Lexmark Technical Support Center for further assistance.
You may have
been impacted from a printhead issue affecting a limited number of our devices.
Please visit the Lexmark support page to determine if your printer is affected
with the printhead issue. You will be asked to enter your model and serial
number. Also, make sure your printer is
updated. The firmware update will help give you a highly reliable print system.
Click here to validate your serial number and/or update your firmware.
Lexmark recognizes that some of our inkjet all-in-one customers
may be experiencing issues with their print quality. We take our customer user
experience very seriously, and we strive to ensure that each time a customer
prints using a Lexmark device the page is crisp, clear and up to the highest
standards.
However, if your device is displaying a 'printhead error' on the
hardware and/or you are suddenly experiencing a print quality issue, please
contact the Lexmark Technical Support Center at 1-800-539-6275 or point your
browser to http://bit.ly/lFKDzs for
online technical assistance.
Lexmark agents are prepared and able to help diagnose and
resolve your issue. This may involve updating your printer firmware and/or
replacing the printhead for your printer, at no charge to you, our
customer. Installation is quick and easy for any customer to
perform.
Your satisfaction with your Lexmark devices is our primary concern, and we are confident and committed to quickly correcting these issues.
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