Updating the firmware for your Lexmark Pro901 printer will help fix the problem. You will need to get rid of the error first before you can successfully update your printer. Follow the steps below:
1. Open the cover of the printer > remove the
printhead. If the printhead will not go to the center, turn off the printer and
pull the printhead to the center. 2. Once you have the printhead removed, close the cover
of the printer and turn on the printer. 3. It will ask you to "Open Cover to Install the
Printhead". Press the Home icon. 4. It should take you back to the Main menu. 5. Proceed with the firmware update, go to http://bit.ly/p905fw. 6. Once the firmware update is successful, you may
reinstall the printhead. Follow the steps on the printer screen.
If error continues to display on your screen even after updating your printer, it could be due to a faulty printhead. Please contact Lexmark Technical Support Center or visit Lexmark’s website for additional assistance.
We're sorry to hear that you're having trouble with your printer. Lexmark recognizes that some of our inkjet all-in-one customers may be experiencing issues with their print quality. We take our customer user experience very seriously, and we strive to ensure that each time a customer prints using a Lexmark device the page is crisp, clear and up to the highest standards.
However, if your device is displaying a ‘printhead error’ on the hardware and/or you are suddenly experiencing a print quality issue, please contact the Lexmark Technical Support Center at 1-800-539-6275.
Lexmark agents are prepared and able to help diagnose and resolve your issue. This may involve updating your printer firmware and/or replacing the printhead for your printer, at no charge to you, our customer. Installation is quick and easy for any customer to perform.
Alternatively, you can point your browser tohttp://bit.ly/lFKDzs for online technical assistance.
I would like to follow up if you're still having print quality issues or still experiencing printhead error messages.
Please let me know if you have other concerns.
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