We have had this problem twice now. The solution is to drill (yes drill!) through the capsule - a blocked outlet from the capsule itself and the injection of hot water creates a high pressure seal - you have to release the pressure. Do this over the sink - I had hot chocolate spraying about 6 feet from the machine when the pressure was released!! But this solved the problem.
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I found the same thing it's no opening and closing properly. But had to play about with the hot and cold lever.
My dolce gusto is brand new and we have no coffee coming through!A bit of noise = a "droplet" of coffee but not flow.
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