You need to check the setup ..
The telephone line which is coming from out should be connected to the line 1 of the printer and Telephone answering machine should be connected to Line 2 .
2. You also need to check that after how many rings the Telephone answering machine answers the call you have to keep the "Rings to answer" 2 less than that of Telephone answering machine.
Lets assume that your Telephone Answering Machine answers the call after 4 rings then keep the rings to answer in All in One to 2
How to set Rings to Answer
1. Press the Setup button on the Front panel of the printer
2. Scroll Down and go to Basic Fax Setup - Select it
3. Scroll down and got to - Rings to Answer - Select it
4. Set the Rings here and then try Fax
it will fix the problem :)
If you have an answering machine connected to the same
line as the fax, set the answering machine to answer incoming calls before the
printer does. Increase the number of rings by a factor of 3 over the answering
machine. For example, if the answering machine is set to pick up on 4 rings,
set the printer to pick up on 7 rings.
If you have a voicemail feature in the same line as the fax, you may subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.
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