HP 1020 fax

Has the receiver gotten faxes (from other senders) since your problem started? It sounds like the receiving fax is not answering the call. Also to determine if it's your problem or the receiver's problem send a test fax to someone else.

If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.

The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after each transaction.

To enable fax confirmation from the control panel

1. Press Setup.

2. Press 2, and then press 3.

This selects Print Report and then selects Fax Confirmation.

3. Press to select one of the following, and then press OK.

Off Does not print a fax confirmation report when you send and

receive faxes successfully. This is the default setting.

On Fax Send Prints a fax confirmation report for every fax you send.

Fax

On Fax Receive Prints a fax confirmation report for every fax you receive.

Send & Receive Prints a fax confirmation report for every fax you send and

receive.

Some machines have a three answering modes.
1-manual-you have to pick up the fax headset and then press send when someone calls you with a fax.
2- auto-The machines answers the phone line when it rings and receives the fax automatically.
3-answer- the machines acts like a voice answering machine only.

Check your display or user settings to see that it in in AUTO RX or receive mode. .
Hope that helps.

if you havent dialled the number first or don't have the page in fully (or it can't detect the page) it will go into recieve mode.

hp laserjet is not a fax.It is only a printer.

for dedicated fax use you have to press "Mode" button repeatedly until on the right side of the display it appears "FAX". Now you should have "F/T" on the display and you must press "Mode" button three times.

This is an excerpt of the User's Guide for your machine. You can download from here:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&product=1138342&


Print fax confirmation reports
If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.
The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after
each transaction.
To enable fax confirmation from the control panel
1. Press Setup.
2. Press 2, and then press 1.
This selects Print Report and then selects Fax Confirmation.
3. Press to select one of the following, and then press OK.

Off Does not print a fax confirmation report when you send and
receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
User Guide 65
Fax
Tip If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press 2, and then press 2 again. Select On from the Image on Fax Send Report menu.

The thermal roll is basically a roll of 'carbon' like paper that is used to transfer the image to your paper (terrible technolgy, and a massive waste of money for the end user....but that's another story)...it likely needs replacing -it's only good for 300-400 pages.

try cleaning with alcohol if it doesn't work then yes it needs to be replaced

you have a small swith on/off from bottom of the printer check it