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Anonymous Posted on Jul 05, 2010

When I try to run printer test dvd writer test dvd rom Drive test etc I receive the following message - Exception in display runmap.runmap:

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Anonymous

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  • Master 2,340 Answers
  • Posted on Jul 19, 2010
Anonymous
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What diagnostics software are you using for the tests? hp?
It is posssble the diagnostics software package is the problem.
Try another diagnostics software and test if it produce the same errors!!

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I put a dvd in and it says source disk empty...

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if this does not fix the problem it might be a registry problem

Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

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{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.




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