20 Most Recent Dell DVD-rom DVD Drive Questions & Answers


get "FFDShow" codec decoder from google...it's free

Dell DVD-rom DVD... | Answered on Dec 18, 2019


You need an MPEG-2 Decoder, it's a software program that will allow you to play DVDs, download VLC media player from www.videolan.org (free), It is kind of like windows media player but will allow you to play DVDs

Dell DVD-rom DVD... | Answered on Nov 07, 2019


DVD ROM will only play DVD's. In order to Burn DVD's you will need a DVDRW which is a reader and a writer (burner)

Dell DVD-rom DVD... | Answered on Apr 01, 2019


You have problem with your cd-drive's lens.

Dell DVD-rom DVD... | Answered on May 20, 2017


Stephen buddy, we need to talk. I do NOT understand anything you are trying to describe. Okay, so you installed a FRESH Operating System and now it is NOT recognizing your DVD-rom, right? Okay, restart the computer and let Windows load up fully. Check Control Panel and check your list of Devices. Sometimes, when you re-install and O.S., you may have to update the firmware or drivers for certain devices.

Dell DVD-rom DVD... | Answered on May 01, 2014


Have you checked the Drivers?

Dell DVD-rom DVD... | Answered on Apr 03, 2014


The issue was caused by software that may have been installed with the option to burn or copy things to and from a disc.

The issue is resolved by the following:

Clicking start.
Typing regedit in the start search box.
Hit enter.
Look on left for HKEY_LOCAL_MACHINE.
Click the arrow to the left of it.
Look for SYSTEM.
Click the arrow to the left of it.
Look for CurrentControlSet.
Click the arrow to the left of it.
Look for Control.
Click the arrow to the left of it.
Look for Class.
Click the arrow to the left of it.
Look for the first line of random letters and numbers. Example: {4D36E965-E325-11CE-BFC1-08002BE10318}
Click on the line itself this time. NOT the arrow.
Look on the right side under the data tab for (value not set).
Keep clicking the down arrow key until it says DVD/CD-ROM drives.
Then look under the name tab for either Upper Filter or Lower Filter or both.
Right on both these if listed (they may not always both be there).
Select delete.
Close windows and restart computer.

****
hope it helps

Dell DVD-rom DVD... | Answered on Oct 31, 2013


Hi
We will first start with these steps and let me if is still resolved or not.
1. http://support.microsoft.com/default.aspx/kb/929461
Do this step and restart your laptop. Let me know what kind of dvds are you using. Are they movies or with data.
2. Run a 32 bit dell diags on the drive. You can access Dell diagnostics by pressing F12 when you seeing the Dell logo when you start the system. You may have to try couple of times to get to the screen. It will show you one time boot menu. Select diagnostics. Alternatively, if you have Dell diagnostics or drivers cd, insert that and in the one time boot menu select cd dvd and press enter.
It will take you to the diagnostics menu. Select Test my system, then custom diags and then ran a diags on the drive. If they test fails it might be time to replace the drive. If you are in warranty talk to dell tech support and tell them that 32 bit diags on drive failed they will just replace the drive, if not in warranty let me know I will help you in ordering the spare parts online. Drive is not that costly.
3. IF the diags have passed and still having the issue boot system to safe mode and then go to My computer, right click the drive and click on explore. Check if you can see any contents of your dvd. If you can then the culprit is the OS or windows xp then we can do more steps. To access safe mode press F8 when u see the dell logo during start up.
Do share you experience so that I can know how it is working

Thank you
Rakesh
Expert in Dell Laptops.

Dell DVD-rom DVD... | Answered on Aug 26, 2013


My preference is Toshiba. I have never had good experiences with proprietary units like Dell.

Dell DVD-rom DVD... | Answered on Sep 01, 2012


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


hope this helps

Dell DVD-rom DVD... | Answered on Jun 20, 2012



you might have to uninstall then restart your computer then reinstall your cd rom or uninstall the driver then reinstall for this device
click start Control panel administrative tools computer management device manager scroll to cd/dvd rom drives + to expand could be a yellow question or exclamation mark ? ! or a red X right click update drivers

you might have to physically unplug the leads for this cd rom then plug them back in this will activate found new hardware wizard
you need only do the registry check if you cant see the drive/s in windows explorer/my computer

to check the registry
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


hope this helps you

Dell DVD-rom DVD... | Answered on Feb 29, 2012


Does the CD have any large or visible scratches on it? If so, you might be able to use toothpaste to fix it. Apply toothpaste onto the CD, rub it in, wash and dry it, and try to use it again

Dell DVD-rom DVD... | Answered on Aug 20, 2011


Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
or you might have to unistall your burning software restart your computer then reinstall it
hope this helps you

Dell DVD-rom DVD... | Answered on Aug 17, 2011


You could try any of these steps to check if it could help.

1.) Try to check if your discs would be read in Safe Mode or Safe Mode with Networking. To do so, you can go by pressing F8 at startup and selecting the appropriate option from there. If it does work, then definitely there's a software that's causing the issue on your optical drive. If not, let's move on.

2.) Try to remove upper and lower filters. Depending on your operating system, the steps needed would vary, but I would suggest that you just use Microsoft's Fix-It Utility.

3.) If you have Dell's OEM Operating System disc or their drivers "Resource Disc", you could also try to boot off of it to try to check your CD drive's functionality. To do so, go to F12 during startup [e.g. when the Dell logo comes up] and select the option to boot from the CD/DVD/CDRW drive. That would give you a clear indicator on whether your CD drive is still functional or not since it would not be affected by any software application.

Dell DVD-rom DVD... | Answered on Jul 31, 2011


Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps

Dell DVD-rom DVD... | Answered on Jun 18, 2011


If you reinstalled Windows from the Dell-provided "System Restore" CD/DVD disks, you should be able to play DVD disks.

If you reinstalled Windows from some "other" Windows disks, you should be able to view the files/folders on any DVD-disk, but you will be lacking the software to properly "decode" those files, and to "play" the content.

Dell DVD-rom DVD... | Answered on May 24, 2011


First make sure your dvd drive is also a dvd burner, if it is not a burner then you can not write files to disks and will have to buy a new one

If that is not the problem, you have to make sure that you're using a dvd-rw (if the disc has info on it) or a dvd-r that has nothing on it. If you are not using one of those then the process will not work

Dell DVD-rom DVD... | Answered on May 13, 2011

Not finding what you are looking for?
Computers & Internet Logo

Popular Tags

125 questions posted

Ask a Question

Usually answered in minutes!

Top Dell Computers & Internet Experts

Ekse

Level 3 Expert

13434 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Shawn DuRee

Level 3 Expert

356 Answers

Are you a Dell Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

Dell Computers & Internet

  • Dell Computers & Internet

Most Popular Question

dvd rom not detect dvd will not play

  • Computers & Internet
Loading...