I forgot my vm password and cannot retrieve my messages on my Panasonic KX-T7720 phones. How do I reset the password??? I have a TWA848 phone system and TVA50 voice processor. thanks in advance.

http://www.voicesonic.com/panasonic/manuals/Panasonic-Tech-Notes/Panasonic-Voicemail-Tech-Notes/Panasonic-How-do-I-retrieve-my-Voice-Mail-messages.pdf


http://www.voicesonic.com/panasonic/manuals/Panasonic-Tech-Notes/Panasonic-Voicemail-Tech-Notes/Panasonic-How-do-I-retrieve-my-Voice-Mail-messages.pdf

You need to disassemble the phone and clean the inside contacts out. This is a common problem and can usually be done with a little 409 and a Q-Tip. Make sure you unplug the phone prior to doing this as it still has power coming to it from the tele. line.

Where did your assistant check the voicemail? In a TVA system, each extension VM password can be reset from mailbox 999. If you don't have that password, you would have to call your dealer/installer or check their notes. If you're trying to get to the General Delivery Mailbox, it's done from the Message Manager's mailbox (998). Again, it needs notes, but I think you can reset that password from MB 999.

Carl

Which ones? A Pana brand VM has an access code of 165. Your personal messages are in your box, the system messages (General Delivery Mailbox) are in mailbox 998. When you dial 165, you're automatically in your box. Mailbox 998 has a special access code that you dial and use to retrieve messages. We try to prevent messages from being dropped into the GDM, but it happens.

Carl

You don't. The system owner can reset it. I assume you mean extension dial lock. In the owner's manual is the procedure for resetting the password from the master phone.

Carl

What happens when you dial 165? It's the access to the VM system if it's a Panasonic. The rest comes from knowing the password if it's set. That can be reset from the VM owner's mailbox 999.

Carl

It depends on what you mean by "can't access". The Panasonic voice mail system is accessed by dialing the VM access code, sometimes 500 or 165, from the phone you want to use. If you, for example, are extension 105, and it has a voice mail box, the lady will either tell you how many messages you have, or ask for a password. If that's how you can't access VM because you don't have a password, then the password can be reset from mailbox 999, the system administrator's mailbox.

There are two passwords YOU ABSOLUTELY HAVE TO HAVE. If you don't know the passwords to 998 and 999, then you will have to get them from the original installer, or call your Panasonic dealer. Alternatively, if you have the VM maintenance console password, you can reset 998 and 999's password.

Carl

Call the voice mail system from your phone (usually ext 165), put your password in, and start retrieving messages. Use a lot of 3's (delete) and it will get it down. IIRC you are only allowed about 100 or so but it is set by VM class of service.

Carl

What Voicemail System is connected to your Phone System ??

Your phone will work on a few different Panasonic phone systems. If you are looking for manuals on KX-T7720 and KX-T7720 all you will find is a user guide for the phone. You need to determine the model number of your phone system before starting to look for a programming manual.