Paper jammed (service error 5100) & unable to remove completely. I pressed the button to move the cartridges in the hope that I could access the piece under the roller by hand, but was unable to remove this way & now the cartridges are unable to return to their original place when the button is pressed. I'm reluctant to use any impliment to try to remove the small piece before getting advice. The printer is 11 months old. I would be most grateful for your advice.

CHK PRINTER 5100 / SEE MANUAL
Cause Action Movement of the Holder is blocked. Clear the paper jam or foreign object that is preventing the Holder from moving, then turn off the machine and turn it back on again. There may be an obstruction that is not allowing the Holder mechanism to move. Check for any obstruction (paper clip, small object, etc.) and also that the protective tape are removed from the FINE Cartridge. Check also for a paper jam and clear the jam if necessary . Then press [Stop/Reset] and start again. The FINE Cartridge may be defective. Press [Stop/Reset]. Reinstall the FINE Cartridge (see Prepare the Machine ) and start again.In either case, if the error does not clear, try unplugging the fax. Wait several minutes, then plug it back in. Also, try replacing the FINE Cartridge with a new one. An error requiring servicing might have occurred. Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in and turn on the machine. If the same error occurs, contact the service center.

Here is the HP website for your Photosmart D5069 printer. Here is what they recommend:

IssuePaper is jammed in the product. SolutionFollow these steps to clear the paper jam from the product. Step one: Remove any loose paper Remove all loose paper from the input tray and output tray. CAUTION: Do not remove jammed paper at this stage. Step two: Clear the jam from the back of the printer

1. Press the power button ( ) to turn off the product, and then unplug it.
2. Remove the rear access door. Figure 1: Removing the rear access door
3. Gently remove the jammed paper from the product.
4. Replace the rear access door.
5. Plug in the product, and then press the power button ( ) to turn it on.
6. Try the print job again.

• If the print job prints successfully, you do not need to continue troubleshooting.
• If the issue persists, proceed to the next step.

Step three: Make sure that the carriage moves freely

1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. Allow it to move to that position.
2. Without turning off the product, disconnect the power cord from the back of the product. WARNING: In the following steps, you move the parts by hand. If the power plug is not unplugged, there is a risk of an electrical shock.
3. Disconnect the power cord from the wall outlet.
4. Look in through the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and have not come loose.
5. Check for any obstructions under or around the carriage that prevent it from moving.
6. Make sure that the carriage can move freely across the width of the product by firmly pushing the carriage to the left and then to the right. Clear any obstructions.
   NOTE: You might have to reach through the output paper tray to access the carriage.
7. Close the cartridge access door.
8. Reconnect the power cord to the back of the product.
9. Reconnect the power cord to the wall outlet.
10. Press the power button ( ) to turn on the product.
11. Try the print job again.

• If the print job prints successfully, you do not need to continue troubleshooting.
• If the issue is not resolved, proceed to the next step.

Step four: Service the printer If you have completed all the steps listed above and are still experiencing a problem, service the product.
Hope this helps.

Good Luck

HP Officejet 7200, 7300, and 7400 Series - 'Paper Jam: Clear jam, and then press Enter' Message Displays on the Control Panel Display
Issue
During printing, the paper becomes stuck in the all-in-one and the error message 'Paper Jam: Clear jam, and then press Enter' displays on the control panel display.
Solution
Use the following instructions to clear a paper jam from the product:
Step one: Check for and remove any loose paper from the In tray
Do not try to remove jammed paper from the In tray. First remove any loose paper from the In tray to avoid worsening the jam.
CAUTION: Always try to remove jammed paper from the back of the printer first to avoid mechanical damage.
Step two: Clear the jam from the back of the printer
Follow these instructions to clear jammed paper from the back of the product. If the product is equipped with a two-sided printing accessory, skip to that section.
Remove the rear access door to clear the paper jam

1. Remove the rear access door by pressing the buttons on the side of the door and pulling it toward you.
Figure 1: Removing the rear access door
Rear access door
2. Gently pull the jammed paper out of the rollers.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If all the pieces of paper are not removed from the product, more paper jams might occur.
3. Replace the rear access door. Gently push the door into the all-in-one until it snaps firmly into place.

Remove the two-sided printing accessory to clear the paper jam

1. Remove the two-sided printing accessory by pressing in the buttons on the sides and then pulling the accessory toward you.
Figure 2: Removing the two-sided printing accessory
2. Gently remove any jammed paper.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the accessory. If all the pieces of paper are not removed from the accessory, more paper jams might occur.
3. Press the button on top of the two-sided printing accessory to open the door.
Figure 3: Opening the two-sided printing accessory door
4. Gently pull the jammed paper out of the rollers.
5. Close the accessory door.
6. Reinstall the two-sided printing accessory.

Step three: Clear the jam from the automatic document feeder (ADF)

1. Remove the document feeder tray from the product by gently pulling it.
2. Lift the cover of the automatic document feeder by pulling it outward.
Figure 4: Lifting the cover of the automatic document feeder
Automatic document feeder (ADF) door
3. Gently pull the jammed paper out of the rollers.
WARNING: In the rare occurrence of a severe paper jam, you might need to remove the face plate from the front of the automatic document feeder and lift the pick assembly to remove torn pieces of paper from deep inside the automatic document feeder.
4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.

Step four: Verify that the print carriage can move freely
Follow these steps to try to move the print carriage.
CAUTION: Do not force the print carriage to move if it is out of plain view or feels stuck. Forcing it may damage the printer.

1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6. Press the On button to turn on the product.

Step five: Reload and test the printer
After you have removed the jammed paper, make sure the product is still functioning properly.

1. Reload the product with plain paper.
2. Peform a self-test by pressing and holding the RESUME button on the control panel until the product begins printing. A test page prints.

Step six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Other than:
1) checking that no paper is jammed in the printer (don't forget to check the rear access door for paper jammed internally)

2) holding the <On/Off> button until the display goes blank, then waiting ten seconds before pressing <On/Off> button again (to reset the unit) and

3) checking that the ink cartridges are properly installed,

if the problem persists, your Canon MP830 may require repair.

Hi there,

Service Error 5100
Cause : The movement of the FINE cartridge Holder is blocked.

Action : Clear the paper jam or foreign object that is preventing the FINE cartridge Holder from moving, cancel printing from your computer, then trun OFF the machine and turn it back ON again.

Hope this helps. Pllease rate my Response.
Thanks.
Have a good day. .top3Module { BACKGROUND-IMAGE: url(/images/Reviews/Top_3_BG_Asset.jpg); WIDTH: 310px; BACKGROUND-REPEAT: no-repeat; MARGIN-BOTTOM: 15px; HEIGHT: 361px } #RNR_rpt_div A { COLOR: #0033cc; FONT-SIZE: 12px !important; TEXT-DECORATION: none } #RNR_rpt_div IMG { VERTICAL-ALIGN: middle } .toptitleBest { MARGIN-TOP: 19px; FLOAT: left; COLOR: #4f81bd; MARGIN-LEFT: 19px; FONT-SIZE: 18px; FONT-WEIGHT: bold } .wrapperDiv:hover { CURSOR: hand } .wrapperDiv { FLOAT: left }

Issue The error ' Open Door, Clear Carriage Jam, and then Press Enter ' displays on the product. The following symptoms might also accompany this error:
* The product will not print. * Printing stops unexpectedly. * The carriage does not move.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting. Solution one: Turn the All-in-One off and on again
1. Press the Power button ( ) to turn off the product. 2. Press the Power button ( ) to turn the product on again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution two: Clear any paper jam A carriage jam might follow a paper jam. Follow these steps to check for and remove any jammed paper. Step one: Check for and remove any loose paper from the input tray Remove any loose paper from the input tray, the output tray, and the automatic document feeder (ADF). CAUTION: Do not remove jammed paper at this stage. Step two: Clear a paper jam from the rear access door WARNING: Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the printer slowly and gently. Avoid touching the internal components of the printer.
1. Disconnect the power cord from the back of the printer. 2. Remove the back door and remove as much jammed paper as possible.
3.Replace the back door and open the carriage access door. If there is paper visible that cannot be removed through the back door, gently pull it out from the front.
4. Reconnect the power cord and close the printer.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution three: Make sure that the carriage moves freely
1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow it to move to that position. 2. Without turning off the product, unplug the power cord from the back of the product. WARNING: You must disconnect the power cord to move parts by hand without the risk of an electrical shock. 3. Look in through either the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and not loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving. 4. Make sure the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You might have to reach through the output paper tray to access the carriage. 5. Close the cartridge access door and reconnect the power cord to the product. 6. Press the Power button ( ) to turn on the product.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution four: Remove and reinsert the print cartridges Incorrect installation of the print cartridges can cause the product to show a false carriage jam. Follow these steps to remove, and then reinstall the print cartridges. Step one: Remove the print cartridges
1. Press the Power button ( ) to turn off the product. 2. Open the front of the product to access the carriage. The carriage moves to the center of the product.
3. Unlatch the two print cartridge latches, and then raise the latches. 4. Remove the print cartridges.
Step two: Reinsert the print cartridges
1. One at a time, hold a print cartridge with the printed label up, and then slide the print cartridge into its slot. Repeat this step for the other print cartridge.
# NOTE: Insert the black print cartridge into the slot with the gray latch, and insert the color cartridge into the slot with the blue latch. # Grasp the end of the latch on the cartridge slot with your thumb, and then pull the end of the latch toward you. While holding the latch, press down on the top of the latch until it stops, and then release the end of the latch so that it catches under the tabs. CAUTION: To avoid damaging the product, do not force the latches into place.

3. Close the product cover. A message displays on the control panel to align the print cartridges. 4. Press the Enter button to begin the cartridge alignment. Two pages print. Follow the instructions printed on the second page to complete the alignment. 5. Try the print job again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.

Hi,
There are a few steps to follow to check the Printer.

Step one: Turn the All-in-One off and on again

1. Press the On button to turn the product off.
2. Press the On button again to turn the product on.

If the error message is not resolved, continue to the next step. Step two: Clear any paper jam Follow these instructions to clear a paper jam. CAUTION: All paper jams must be removed from the back of the product through the rear access door. Pulling the paper from the front of the product rotates the paper feed roller in the wrong direction and can damage the product.

1. Turn off the product and unplug the power cord.
2. Turn the product around to access the back of the product.
3. Open the rear access door:
   1. Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
   2. As the door shifts to the right, pull the door out slightly to release.
   3. When the door is released, gently remove the door by sliding the door out and to the left.

1. From the rear access opening, gently pull the jammed paper out of the rollers.

NOTE: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If all the pieces of paper are not removed from the product, more paper jams are likely to occur.

1. Replace the rear access door:
2. Insert the two posts on the right of the door into the holes on the right side of the opening.
3. Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
4. As the door shifts to the right, push in the left side of the door to lock it into position.
5. Reconnect the power cord and turn the product on.

Step three: Make sure that the print carriage can move freely Follow these instructions to make sure the print carriage can move freely.

1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You may have to reach through the output paper tray to access the print carriage.
5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6. Press the On button to turn on the product.

If the error message is not resolved, continue to the next step. Step four: Remove the print cartridges Improper placement or installation of the print cartridges can cause a carriage stall error condition. Follow these instructions to remove the print cartridges.

1. Make sure the printer is turned on.
2. Open the print cartridge access door, and then wait until the print carriage is idle and silent.

Press down lightly on the end of each print cartridge to release it.

• The tri-color print cartridge is on the left.
• The black or photo print cartridge is on the right.

Slide both cartridges out and place them on a clean sheet of paper. CAUTION: Do not touch the ink nozzles or copper-colored contacts. Touching these parts could result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.

1. Disconnect the power cord.
2. Move the carriage all the way to the left with your hand.
3. Close the print cartridge access door.
4. Reconnect the power cord.
5. Turn the product on, if necessary.
6. If the error message is resolved, the placement of the print cartridges caused the problem. Complete Step five: Reinstall the print cartridges. There is no need to complete any steps after Step five.

If the error message is not resolved, complete Step five: Reinstall the print cartridges, and then continue with the subsequent steps. Step five: Reinstall the print cartridges step 6, Partial reset Follow these instructions to perform a partial reset of the product.

1. Turn the product off by pressing the On button.
2. Unplug the power cord from the back of the product.
3. Plug the power cord back into the product.
4. Turn the product on by pressing the On button

1. Load letter, A4, or legal unused plain white paper into the paper tray.
3. Press the Setup button until Print Report appears, and then press the OK button. Self-Test Report appears on the control panel display.
4. Press the OK button. The product prints a self-test report.

Hopefully fixing the problem for you
Regards
Richard.

5100 error code means there is somekind of obstruction inside the printer thats interfering with the printing process. You have to check the inside the printer especially near the gears and under the rollers. The obstruction can be anything like a small piece of paper, a paper clip, ball pin etc., check thoroughly and you will find it. Post back if you need more help.

Step one: Turn the All-in-One off and on again
Press the On button ( ) to turn the product off.
Press the On button ( ) again to turn the product on.
If the error message is not resolved, continue to the next step.
Step two: Clear any paper jam
Follow these instructions to clear a paper jam.
CAUTION: All paper jams must be removed from the back of the product through the rear access door. Pulling the paper from the front of the product rotates the paper feed roller in the wrong direction and can damage the product.
Turn off the product and unplug the power cord.
Turn the product around to access the back of the product.
Open the rear access door:
Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
As the door shifts to the right, pull the door out slightly to release.
When the door is released, gently remove the door by sliding the door out and to the left.
Figure 1: Open the rear access door
From the rear access opening, gently pull the jammed paper out of the rollers.
NOTE: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If all the pieces of paper are not removed from the product, more paper jams are likely to occur.
Replace the rear access door:
Insert the two posts on the right of the door into the holes on the right side of the opening.
Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
As the door shifts to the right, push in the left side of the door to lock it into position.
Reconnect the power cord and turn the product on.
If the error message is not resolved, continue to the next step.
Step three: Make sure that the print carriage can move freely
Follow these instructions to make sure the print carriage can move freely.
With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
Press the On button to turn on the product.
If the error message is not resolved, continue to the next step.
Step four: Remove the print cartridges
Improper placement or installation of the print cartridges can cause a carriage stall error condition. Follow these instructions to remove the print cartridges.
Make sure the printer is turned on.
Open the print cartridge access door, and then wait until the print carriage is idle and silent.
Figure 2: Opening the print cartridge access door
Press down lightly on the end of each print cartridge to release it.
The tri-color print cartridge is on the left.
The black or photo print cartridge is on the right.
Figure 3: Removing the tri-color cartridge
Slide both cartridges out and place them on a clean sheet of paper.
CAUTION: Do not touch the ink nozzles or copper-colored contacts. Touching these parts could result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.
Figure 4: Do not touch the copper electrical contacts or the ink nozzles
Disconnect the power cord.
Move the carriage all the way to the left with your hand.
Close the print cartridge access door.
Reconnect the power cord.
Turn the product on, if necessary.
If the error message is resolved, the placement of the print cartridges caused the problem. Complete Step five: Reinstall the print cartridges. There is no need to complete any steps after Step five.
If the error message is not resolved, complete Step five: Reinstall the print cartridges, and then continue with the subsequent steps.
Step five: Reinstall the print cartridges
Follow these instructions to reinstall the print cartridges.
NOTE: Make sure the cartridges are compatible. Compatible cartridges are listed in the product Users Guide and in the Printer Toolbox software.
Make sure the product is turned on, and then install the proper print cartridges:
Hold the print cartridge so that the nozzles are down and the contacts face toward the printer.
Place the cartridge in front of the correct slot.
Tri-color cartridges are marked with a triangle and go into the left carriage slot.
Black cartridges are marked with a square or pentagon and go into the right carriage slot.
Figure 5: Correct cartridge placement
Push the cartridge firmly into the slot until it snaps into place.
Figure 6: Inserting the print cartridges
Close the print cartridge access door.
Align the print cartridges.
Press OK at each of the prompts on the control panel to start print cartridge alignment.
NOTE: The cartridge alignment might take a few minutes.
After the page prints, alignment is complete.
Try the print job again to see if this step resolved the issue.
If the error message is not resolved, continue to the next step.
Step six: Make sure the control-panel faceplate is correctly installed
If the front panel faceplate (overlay) is already installed, and your product has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to make sure it is fully seated, and then continue to Step seven: Plug the product directly into a wall outlet.
If the product has not been set up before, follow these instructions to make sure the front panel faceplate is correctly installed.
Position the control panel faceplate above the product.
Figure 7: Positioning faceplate
Press down firmly on all edges of the faceplate to secure it.
Figure 8: Pressing down firmly
Try the print job again to see if this step resolved the issue.
If the error message is not resolved, continue to the next step.
Step seven: Plug the All-in-One directly into a wall outlet
Follow these instructions to make sure that the product is properly connected to a suitable power source.
Make sure that the computer and the product have a three-prong power plug.
Unplug the power cable from the back of the product.
Unplug the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
Plug the power cable into the back of the product.
Try the print job again to see if this step resolved the issue.
If the error message is resolved, you do not need to continue with the rest of the instructions on this page.
NOTE: If the product prints when plugged directly into a wall outlet while unplugged from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the error message is not resolved, continue to the next step.
Step eight: Perform a partial reset
Follow these instructions to perform a partial reset of the product.
Turn the product off by pressing the On ( ) button.
Unplug the power cord from the back of the product.
Plug the power cord back into the product.
Turn the product on by pressing the On ( ) button.
If the error message is not resolved, continue to the next step.
Step nine: Print a self-test page
Follow these instructions to print a self-test page.
Load letter, A4, or legal unused plain white paper into the paper tray.
Press the Setup ( ) button until Print Report appears, and then press the OK button. Self-Test Report appears on the control panel display.
Press the OK button.
The product prints a self-test report.
If the error message is not resolved, continue to the next step.
Step ten: Service the All-in-One
If you have completed all the steps listed above and are still experiencing a problem, service the product.

CANON PIXMA IX IP 4000 - error 5100 and error 6502

While testing the printer the cover must be closed!
So if you have a CISS in your printer you have to close the cover after replacinq cartridge because after that
replacinq the printer is testinq the cartridges also with the blinkinq LEDS which are installed on the ink's!
There is a light LED sensor under the cover which detects the blinking.
So if you have destroyed the LED on chips or if you covered them with glue OR if you will leave the cover opened
and press cover-open detection button with a pen (then the day ambient light will come inside to cover)
you will get an error 6502 or error 5100. I think that the same error will come with all printers which use
CLI8 CLI-8 cartridges.
Remebre that the blinking led have to be clean and blink after installing new cartidge.

Other reason is that you mixed the chips ang give i.e. chip from yellow to blue and blue to i.e.red. and black to yello etc etc. (YOU MIXED THEM :) )
I hope it will help