Steam function SAECO Vienna Exclusive not works

Notice if you can hear the pump when you are opening for steam.If you dont hear it ther is a problem at the switch.If you hear it then the tube is just blocked with milk.

hi there,
do you hear the pump running when you ask for water or steam? You should hear the pump continuously when you ask for hot water, and intermittently when the steam is dispensed.
No hot water or no steam could come from many causes:
valve not working or not actuated (control board), and also the switch that closes when the water knob is turned may be defective.
Do you hear that switch clicking when you open the water knob?
Difficult to help further with so little behaviour information.
Good luck,
M.

sounds like your pump. When you turn steam knob on, you should hear the pump go bump,bump,bump. When hot water is turned on, you should hear pump run steady.

Descaling Saeco Automatic espresso machines SAECO VIENNA SUPERAUTOMATIC MACHINES:
SAECO VIENNA DIGITAL - MANUAL DESCALE PROGRAM
1. Fill the water tank with the Saeco descaling solution. (1 bottle of Saeco descaling solution to one full tank of water.)
2. Turn on the machine. Run approximately 1 cup through the steam wand by turning open the hot water steam valve). Turn machine off and let sit for 5 minutes.
4. Repeat this procedure until the water tank is empty. Then rinse water tank thoroughly and flush the machine by running two tanks of clear water through the steam wand.
5. To clear the "Decalcify" message on the Digital model, press the MENU/OK key to go into programming mode. Scroll up or down to select the "Signal.Descal" function. Press MENU/OK. Next, the messages " Quantity Water Not Reached" and "Left Quantity" will flash. Press MENU/OK again - the message "Reset Descaling Program - Yes" will appear. Press MENU/OK again. The Descale meter is now cleared.
SAECO VIENNA DIGITAL - AUTOMATIC DESCALE PROGRAM
1. Press the MENU/OK key to go into programming mode. Scroll up or down to select the "Descaling" function . Press MENU/OK key. Place a large container under the hot water/steam nozzle. Fill the water tank with Saeco descaling solution. (1 bottle of Saeco descaling solution to one full tank of water. Refer to the instructions on the bottle).
2. Then completely open the hot water/steam rotary valve/knob. The pump starts and the descaling program begins. During this phase the pump runs at intervals and the message "Machine is Descaling" is displayed. The complete program takes about 40 minutes. Do not add any water to the tank during this phase. When the message "Descaling Finished" appears, close the hot water/steam valve. The message "Rinse Machine" will appear.
4. Remove and rinse water tank thoroughly, fill with fresh water and replace on machine. Empty the container under the hot water/steam nozzle and replace. Flush the machine by running the tank of clear water through the hot water/steam wand until the message "Rinsing Finished" appears. Exit the Programming mode by pressing "MENU/OK" Refill the water tank with fresh water.
5. To clear the "Decalcify" message on the Digital model, press the MENU/OK key to go into programming mode. Scroll up or down to select the "Signal.Descal" function. Press MENU/OK. Next, the messages " Quantity Water Not Reached" and "Left Quantity" will flash. Press MENU/OK again - the message "Reset Descaling Program - Yes" will appear. Press MENU/OK again. The Descale meter is now cleared.
Descaling Single Boiler Home espresso machines (HOME SINGLE BOILER ESPRESSO MACHINES)


Approximately every 3 months (depending on your use and the water hardness), clean the machine with natural citric acid based decalcifying agent.
1. Add a descaling solution into the water reservoir. Mix thoroughly to dissolve (use warm water for better results).
2. Remove the filter holder and place a cup under the group head and another cup, or other container, under the steam wand to catch cleaning solution.
3. Turn espresso machine on, turn coffee pump on and run approximately 8 oz. of solution through the brew head. Turn machine off and let the machine sit for 15 minutes.
4.Run approximately 8 oz. through the steam wand, and again, turn machine off and let sit for 15 minutes.
Repeat by allowing solution to run alternately through the steam wand and brew head. Turn espresso machine off after each cycle. Repeat process until solution has been run through.
5. Do not leave espresso machine on. Do not wait for the ready light to come on. Do not use the steam switch during this process. Do not allow reservoir to run empty!
6. Rinse reservoir thoroughly with fresh water. Refill reservoir with fresh water. Run half a tank of fresh water through group head, alternating between group head and steam wand.

The o-rings of the water tube coming out of the boiler need to be changed. Rubber O-ring tend to expand after extended exposure to heat.

It sounds like the booster boiler is not functioning properly, either the thermostat tripped or the element is damaged.

First check to make sure that the end of the steam spout is not blocked, use a paperclip. If you machine has a parnello on the wand check to make sure that the holes on that are not blocked also. If those are clear, then when running the hot water cycle push in knob if that works the the tap rod assembly on the steam valve needs to be replaced.

Hi
Sounds like you might need a new steam boiler, or you may have a fuse that is blown for the steam boiler.

If it will make coffee then you have a horse shoe boiler blockage or a steam valve blockage.
Try descaling first. If this does not work you will have to disassemble machine and trace the water lines back from the steam wand to the high pressure pump to detrmine where the blockage is. This can be trickey and is best left to someone with experience with this type of fix.
Contact saeco in Vancouver.

if you open the steamer, does it work correctly? and if u request hot water does it come out?
if not, then its the pump..