20 Most Recent Saeco Vienna De Luxe Espresso Machine Questions & Answers

GFI safety trips whenever it detects moisture. Normally this happens when water splashes over when filling or brewing coffee. This has happened to me several times. You must dry the machine out totally inside and out. I have used a hair dryer successfully both times. It is possible that you have a short circuit. If you want to veryif that it is moisture and not a short circuit, plug your unit into an outlet that is not GFI protected. If it kicks the breaker, then you definately have a short circuit in the machine. This would require dismantling the machine to find where hot wires have come into contact with bare gound.

Hi There is a reset button or buttons depending on the boiler. That may be the problem or if it isn't the reset buttons its the board. If you need instructions for getting into the machine you will need to email me. This one and the next picture is the new style J boiler. The last picture is the old style boiler.
. The next one is the old style boiler

I tried to find the location for the right hand side snap for the power supply.

I had this "Ventilate" problem after descaling my Saeco Incanto de luxe. I tried all posted suggestions within my capability/user level to no avail. Just when I thought I was going to need to contact customer service for repair, I went through the menu settings and selected "yes" for Factory Settings and the ventilate message went away and the machine was immediately "Ready for Use". Weird, but it worked for me.

Sounds like it could be a simple fuse in the machine or just needs a reset code

Hello,Sorry but this device is specially made to be , so called , NOT FIXED!You can still contact the shop/store where you bought the product and ask for a repair.

You need to be sure the removeable grinding surface is clean and not clogged. If it is not clean, water has problems passing through the screen and the water cannot escape, staying in the puck...

when you remove the brew groupyou see a plastic piece with 2 seal on it at the bottom of that there like a funnel with little hole hole get block with old coffee clean that so extra pressure come out thereif its block its should be full of water in there and for our slow brewing did you change coffee brand defferent expresso bean diff setting dont forget if you move the setting 1 move it only when our grinding coffee 2 when you move the setting dont forget to make a least 2 or 3 cup before moving the setting again let me no pierre

It would be cheaper to check the thermostat and heating element first and the wiring continuity, although I am not sure if you can find the replacement parts. If you can't, then it looks like you have no choice but to replace the entire assembly.

HI
The coffee residue is the result of the machine relieving its pressure into the drip tray. When it relieves its pressure, a little coffee residue with some water is released also, otherwise you would have an explosion of coffee inside your machine. If you are getting dry coffee in the drip tray you are getting an overcharge and that is not good. If you get residue under the drip tray, you have a blocked drain in the back of the machine just above the center of the drip tray.

Hi
3 things
1. Grind is too fine. Move to a very coarse grind, say 16.
2. Move the small knob to the - side and try again.
3. If that didn't work your going to have to clean you grinder.
Need instructions? email me.

Yes the gears have been damaged and needs to be replaced.

Usually that means that water is not going through the brew unit. Could be 1 of the followingIssue with Brew unit itselfUsually the shower screen Coffee is grinding too fineTry increasing the grind size number in the bean hopper. Increase by 2-3 numbersYou will not see a difference until the 3rd or 4th cups. Boiler valve is broken.Would need to go to a service center. Our Service Center is located in New York Service Center for Saeco Gaggia Rancilio Spidem Starbucks Espresso Machines

Solid red light is a ventilate light.. Try Priming the machine to see if the light goes away. Something may be in the flow meter. Its the while device between the water tank and the pump of the machine. You would have to open the machine and clean out the flow meter. Also, if you haven't descaled the machine already, I would start there. Saeco Espresso Parts Brew Groups Pumps Boilers Water Tanks Drip trays

Hi,

Contact Saeco USA and see where they have a local service for Saeco.

Saeco USA Inc.

7905 Cochran Road Suite 100
Glenwillow, OH 44139
Tel. 440-528-2000
Fax 440-542-9173
E-mail: [email protected]

Visit the Web: www.saeco-usa.com

/Mirran