The printer goes through the printing steps but there is no ink coming from the print head, just a slight bluish tracing that looks a bit like dried ink being rubbed. The cartridges were changed but still no help.
Is it normal to see three strips of sponge underneath where the paper prints? It looks as if there should be a plate there but then again I have not looked into this printer before the problem started.
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That does not seem to be the problem. We ran diagnostics, cleaning, alignment, etc. It was printing one day and the next it quit.
It looks as if there is no ink being ejected. There is nothing coming out at all.
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