I have the error: The following printhead has a

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http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01817398

Fault codes associated when ink count flags are stuck after melting 2.5 ink sticks.(Black ink)

1. Are the ink sticks all Xerox ink? Are they the correct ink sticks for the printer model?
Yes)Go to Step 2.
No)Advise customer. Run clear ISC Fault test to clear the error. The clear ISC fault menu item is located in the internal diagnostics function menu. This must be performed following an ink loader replacement.

2. Manually verify that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink sticks.
Yes)Go to Step 3.
No) Remove any blockage and/or replace the ink stick. Run clear ISC Fault test to clear the error. The clear ISC fault menu item is located in the internal diagnostics function menu.
This must be performed following an ink loader replacement.

3.Run the appropriate Ink Melt [1, 2, 3, 4]
Heater test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
Did the test pass?
Yes)Replace the printhead.
No) Replace the ink loader assembly. Run clear ISC fault test to clear the error. The clear ISC Fault menu item is located in the internal diagnostics function menu. This must be performed following an ink loader replacement.

Hi,

This probably could be defective Printhead ( black/yellow )

Follow the steps below and it should resolve the issue, if not, you need to replace the K/Y Printhead. You can purchase it from any nearest departmental store like bestbuy or costco or walmart etc or Call HP and order one.

Open the front access door. ( printer must be power on )
Remove the Latch of the Printheads
Remove the Printhead
Clean the Contacts with lint free cloth ( golden contacts or electrical contacts / not the nozzles )
Re-install the Printhead back in its position and close the front access door.
The printer usually goes thru initialization process. or Turn off the printer and turn on.
If you still get the error message, Replace the K/Y Printhead.

Regards,
Ron



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The error states that you are using non-HP cartridges for all colours. If black prints fine then you should replace the colour cartridges with genuine HP colour carts. You should be able to get a refund on the refills since they clearly do not work as intended.

Hi mary_ballling:

Here is you problem.

9,035.4x through 9, 038: Fault codes associated when ink count flags are stuck
after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5
for cyan, 6 for magenta, 7 for yellow, and 8 for black.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1. Are the ink sticks all Xerox ink? Go to Step 2.
Run clearISCfault test to clear the error.
2 1. Manually verify that the ink stick is able to
advance in the ink loader chute.
Go to Step 3.
Remove any blockage and/or replace the ink stick.Run
clearISCfault test to clear the error.
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
Heater test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the printhead.
Replace the ink loader assembly. Run
clearISCfault test to clear the error

Hope this helps

Hi melogek:
Here is your problem.

9,035.4x through 9, 038: Fault codes associated when ink count flags are stuck
after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5
for cyan, 6 for magenta, 7 for yellow, and 8 for black.
Troubleshooting Procedure
Step Questions and Actions Yes No
1 1. Are the ink sticks all Xerox ink? Go to
Step 2.
Advise customer. Run clearISCfault test to clear the
error.
2 1. Manually verify that the ink stick is able to
advance in the ink loader chute.
Go to
Step 3.Remove any blockage and/ or replace the ink stick.Run clearISCfault
test to clear the error.
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
Heater test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace
the
printhead.
Replace the inkloader assembly. Run clear ISCfault test to clear the
error.
Hope this helps

Clean the printheads. Follow the steps below to clean the printheads.

1. Make sure the printer is loaded with unused white paper.
2. Press Setup on the device control panel and select the Tools menu.
3. Press 3 on the Tools menu to begin the cleaning process.

call please to yous service///

Hi Signrite: This should help out. It looks like you are having a problem with yellow.If you are using a third party ink (non Xerox) then you may be having a printhead.

9,035.4x through 9, 038: Fault codes associated when ink count flags are stuck
after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5
for cyan, 6 for magenta, 7 for yellow, and 8 for black.
Troubleshooting Procedure
Step Questions and Actions Yes No
1 1. Are the ink sticks all Xerox ink? Go to
Step 2.
Advise
customer. Run
clearISCfault
test to clear the
error.
2 1. Manually verify that the ink stick is able to
advance in the ink loader chute.
Go to
Step 3.
Remove any
blockage and/
or replace the
ink stick.Run
clearISCfault
test to clear the
error.
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
Heater test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace
the
printhead.
Replace the ink
loader
assembly. Run
clearISCfault
test to clear the
error

They mean the respective printheads have lost the HSynch.  The first thing the we do (and have had great success with) is to clean the laser lenses.  Then check the head wiring.  The following codes apply:
106 & 110 CYAN 107 & 111 MAGENTA 108 & 112 YELLOW 109 & 113 BLACK