I can't get the wand to go down into the cradle on my DC 77. Hose isn't twisted and no blockages at all but I still can't get the red part of the wand top to completely fit back down into the cradle.

try the link below
https://www.dyson.co.uk/support/dc50/dc50-animal/maintaining-your-dyson-machine/remove-block-from-wand-hosedc50

this video may help you

http://www.dyson.com/medialibrary/Files/Dyson/Support/downloads/US/Floorcare/manuals/dc17_opmanual_usa%20pdf.pdf

http://www.dyson.com/support/dc17/dc17-animal/using-my-dyson-list/redirect-to-flo-dc07-gen-how-to-remove-a-blockage/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-flo-dc17-wand-suction/flo-dc17-wand-suction/flo-dc17-remove-the-wand-from-hose/redirect-to-flo-dc17-check-the-hose/flo-dc17-check-the-hose/flo-dc17-check-u-bend-for-blockages

Hi Nina, it's Jack at Dyson.

Difficulty collapsing the wand can mean that the plastic handgrip section hasn't been correctly placed on the machine. When you replace the wand on the machine, make sure the handgrip section clips onto the main body and is down as far as it will go.

It's also a good idea to make sure that the hose isn't twisted, as a twisted hose can create resistance as you try to collapse the wand. Remove the wand again and allow the hose to untwist itself fully before attempting to replace the wand on the machine.

I'm confident these steps should resolve the issue, but if you would like some further guidance after you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there,

We've noted that you're having difficulties with your Dyson cleaner, and someone will be in touch with you shortly to help resolve this.

Kind regards,

Jack
Dyson Online Customer Support
www.dyson.com/support

If the floor head has suction and the wand does not, or vice-versa, the white cylinder you are referring to diverts the suction between the floor head and wand. If the flimsy plastic switch used to turn the cylinder is broken, you may need a new under carriage or just set the cylinder to wand or floor manually and use it as a one dimension cleaner. Depending on your ability, perhaps the switch can be purchases and replaced by a DIYer, but the job looks moderately difficult.

There are a couple of things you can do and it depends on whether you don't have suction from both the wand and the bottom of the
machine or just from one side:
1) First check the suction of the machine to ensure that the motor is still good - remove the canister and look for the two
openings/holes on the spine/frame of the machine - put your hand in front of the hole on the LEFT (higher than the hole on the right)
- if there is suction, continue the troubleshoot instructions, if there is no suction your motor may be damaged - call the Dyson
Helpline, they'll set you up with a repair with the closest authorized dealer in your area.
2) Check for blockages from the bottom of the machine. Remove the:
(i) U-Bend (stand behind the machine and look next to the right-hand-side wheel, it's attached with a rectangular clip next to the
long gray hose - push the clip and pull the U-Bend off, make sure its clear - if there's a blockage remove it and continue with the
blockage check to ensure that the entire machine is clear)
(ii) AI Valve (stand behind the machine and look above the right-hand side wheel, it's attached with two buttons on either side of the
AI Pipe/Valve - push the two buttons and pull the pipe up and off and make sure there is clear - if there's a blockage remove it and
continue with the blockage check to ensure that the entire machine is clear)
(iii) Refit the internal hose on the bottom of the machine between the wheels and make sure it isn't torn and has no holes in it and
that there is nothing clogged inside it - to refit the hose: Pull it off where it sits next to the wheel first - make sure that the
gray piece of rubber is still on the hose (if it isn't, pull the gray piece of rubber off the hole and reconnect it to the hose by
twisting it back on) - next, twist the hose off where it connects to the brushbar - inspect the hose and make sure you don't have any
holes in it - put it back on by twisting it onto the side of the brushbar first - then line the gray piece of plastic end up with the
hole next to the wheel and push and twist it back over the hole. Bring the machine back upright and test it
3) Check for blockages in the wand. Remove the:
(i) U-Bend (stand behind the machine and look next to the right-hand-side wheel, it's attached with a rectangular clip next to the
long gray hose - push the clip and pull the U-Bend off, make sure its clear - if there's a blockage remove it and continue with the
blockage check to ensure that the entire machine is clear)
(ii) Wand - take the wand off the back of the machine - put one hand on the wand handle and one hand on the gray hose - pull the
handle and push the gray hose down, you'll see a metal rod being exposed, push the hose until it clicks into place - press the
half-moon shape button with a picture of a lock on it (found on the solid gray plastic end of the flexible hose) and separate the wand
competely - point the wand into the air or at a source of light (please don't point it at the sun) and look through the metal rod part
- the handle is bent but you should still see some light coming through the other end - if you don't, there is a blockage in the wand
- use a long object like a stick or a metal hanger to remove the blockage
(iii) Hose - no need to remove it - just stretch it out and make sure that there are no dark spots in the hose (those would be
blockages) - you can also through the top of the hose - if you don't see the ground at the bottom there is a blockage in the hose
4) If no blockages are found on the machine at all:
(i) wash the filter in cold water and leave it out to dry for at least 24 hours
(ii) blow out the cyclone from the bottom (open the door on the bin door - you can now look into the cyclone) - blow it out with an
air compressor or a leaf blower
(iii) Wipe all the small holes off on the cyclone with a dryer sheet
When the filter is dry, test the suction again. If there still is no suction on the machine, call the Dyson Helpline, they'll set you
up with a repair with the closest authorized dealer in your area.

You have a blockage in the wand. Stand behind the machine and:
1) Remove the u-bend which is located NEXT to the right-hand side wheel, NOT above it. It connects from the bottom of the long gray hose to next to the right-hand side wheel. It is attached to the machine with a rectangular-shaped clip - push the clip and pull the pipe down.
2) Look through the wand if you can (DC07 wand is bent) - if you can't see the ground you have a blockage in either the hose or the wand
3) Remove the hose and separate it from the wand - hold the wand up into the air and look through it - if you can't see light coming through the other end, there is a blockage in the wand. Use a long object like a stick or a metal hanger to remove the blockage.
4) If the wand is clear, stretch the hose out and look for dark spots - those are the blockages. Again use a long object to remove the blockage - be careful not to damage the hose, you don't want to buy a new one.

There are a couple of things you can do, the blled valve (pressure valve) activates when there is a blockage in the machine. You just need to find the blockage:

1) To check for blockages from the bottom of the machine. Remove the:
(i) U-Bend (stand behind the machine and look next to the right-hand-side wheel, it's attached with a rectangular clip next to the
long gray hose - push the clip and pull the U-Bend off, make sure its clear - if there's a blockage remove it and continue with the
blockage check to ensure that the entire machine is clear)
(ii) AI Valve (stand behind the machine and look above the right-hand side wheel, it's attached with two buttons on either side of the
AI Pipe/Valve - push the two buttons and pull the pipe up and off and make sure there is clear - if there's a blockage remove it and
continue with the blockage check to ensure that the entire machine is clear)
(iii) Refit the internal hose on the bottom of the machine between the wheels and make sure it isn't torn and has no holes in it and
that there is nothing clogged inside it - to refit the hose: Pull it off where it sits next to the wheel first - make sure that the
gray piece of rubber is still on the hose (if it isn't, pull the gray piece of rubber off the hole and reconnect it to the hose by
twisting it back on) - next, twist the hose off where it connects to the brushbar - inspect the hose and make sure you don't have any
holes in it - put it back on by twisting it onto the side of the brushbar first - then line the gray piece of plastic end up with the
hole next to the wheel and push and twist it back over the hole. Bring the machine back upright and test it

2) To check for blockages in the wand. Remove the:
(i) U-Bend (stand behind the machine and look next to the right-hand-side wheel, it's attached with a rectangular clip next to the
long gray hose - push the clip and pull the U-Bend off, make sure its clear - if there's a blockage remove it and continue with the
blockage check to ensure that the entire machine is clear)
(ii) Wand - take the wand off the back of the machine - put one hand on the wand handle and one hand on the gray hose - pull the
handle and push the gray hose down, you'll see a metal rod being exposed, push the hose until it clicks into place - press the
half-moon shape button with a picture of a lock on it (found on the solid gray plastic end of the flexible hose) and separate the wand
competely - point the wand into the air or at a source of light (please don't point it at the sun) and look through the metal rod part
- the handle is bent but you should still see some light coming through the other end - if you don't, there is a blockage in the wand
- use a long object like a stick or a metal hanger to remove the blockage
(iii) Hose - no need to remove it - just stretch it out and make sure that there are no dark spots in the hose (those would be
blockages) - you can also through the top of the hose - if you don't see the ground at the bottom there is a blockage in the hose

3) If no blockages are found on the machine at all:
(i) wash the filter in cold water and leave it out to dry for at least 24 hours
(ii) blow out the cyclone from the bottom (open the door on the bin door - you can now look into the cyclone) - blow it out with an
air compressor or a leaf blower
(iii) Wipe all the small holes off on the cyclone with a dryer sheet
When the filter is dry, test the suction again. If there still is no suction on the machine, call the Dyson Helpline, they'll set you
up with a repair with the closest authorized dealer in your area.

There are a couple of things you can do and it depends on whether you don't have suction from both the wand and the bottom of the
machine or just from one side:
1) First check the suction of the machine to ensure that the motor is still good - remove the canister and look for the two
openings/holes on the spine/frame of the machine - put your hand in front of the hole on the LEFT (higher than the hole on the right)
- if there is suction, continue the troubleshoot instructions, if there is no suction your motor may be damaged - call the Dyson
Helpline, they'll set you up with a repair with the closest authorized dealer in your area.
2) Check for blockages from the bottom of the machine. Remove the:
(i) U-Bend (stand behind the machine and look next to the right-hand-side wheel, it's attached with a rectangular clip next to the
long gray hose - push the clip and pull the U-Bend off, make sure its clear - if there's a blockage remove it and continue with the
blockage check to ensure that the entire machine is clear)
(ii) AI Valve (stand behind the machine and look above the right-hand side wheel, it's attached with two buttons on either side of the
AI Pipe/Valve - push the two buttons and pull the pipe up and off and make sure there is clear - if there's a blockage remove it and
continue with the blockage check to ensure that the entire machine is clear)
(iii) Refit the internal hose on the bottom of the machine between the wheels and make sure it isn't torn and has no holes in it and
that there is nothing clogged inside it - to refit the hose: Pull it off where it sits next to the wheel first - make sure that the
gray piece of rubber is still on the hose (if it isn't, pull the gray piece of rubber off the hole and reconnect it to the hose by
twisting it back on) - next, twist the hose off where it connects to the brushbar - inspect the hose and make sure you don't have any
holes in it - put it back on by twisting it onto the side of the brushbar first - then line the gray piece of plastic end up with the
hole next to the wheel and push and twist it back over the hole. Bring the machine back upright and test it
3) Check for blockages in the wand. Remove the:
(i) U-Bend (stand behind the machine and look next to the right-hand-side wheel, it's attached with a rectangular clip next to the
long gray hose - push the clip and pull the U-Bend off, make sure its clear - if there's a blockage remove it and continue with the
blockage check to ensure that the entire machine is clear)
(ii) Wand - take the wand off the back of the machine - put one hand on the wand handle and one hand on the gray hose - pull the
handle and push the gray hose down, you'll see a metal rod being exposed, push the hose until it clicks into place - press the
half-moon shape button with a picture of a lock on it (found on the solid gray plastic end of the flexible hose) and separate the wand
competely - point the wand into the air or at a source of light (please don't point it at the sun) and look through the metal rod part
- the handle is bent but you should still see some light coming through the other end - if you don't, there is a blockage in the wand
- use a long object like a stick or a metal hanger to remove the blockage
(iii) Hose - no need to remove it - just stretch it out and make sure that there are no dark spots in the hose (those would be
blockages) - you can also through the top of the hose - if you don't see the ground at the bottom there is a blockage in the hose
4) If no blockages are found on the machine at all:
(i) wash the filter in cold water and leave it out to dry for at least 24 hours
(ii) blow out the cyclone from the bottom (open the door on the bin door - you can now look into the cyclone) - blow it out with an
air compressor or a leaf blower
(iii) Wipe all the small holes off on the cyclone with a dryer sheet
When the filter is dry, test the suction again. If there still is no suction on the machine, call the Dyson Helpline, they'll set you
up with a repair with the closest authorized dealer in your area.