I have just bought a zanussi double oven zod 685 and we can't get the grill in the top oven to work.

I would say you are right on your wondering. look at your manuel and it will show you a diagram

probably a failed heating element . I just decided to change all of mine cos after a few years they dont get as hot

Hello starsevern!! Did you get your cooker fixed, what was the problem?
I have a Zanussi ZCE7550, but apart from that I'm in exactly the same predicament as you in the post you made on Sep 18, 2010...
Can anyone help with a suggestion please???

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What you need to do is obtain 2 large self tapping screws,and resecure the element to the top that way, or failing that , fit 2 cavity wall screws, these will also do the job, but you may have to enlarge the holes.

It sounds like a faulty thermostat, because when you turn the thermostat on it should supply the oven element and the neon light, so even if the element is faulty, the neon light should still come on regardless of the element working or not.
Hope this helps.

Sounds as if your oven heating element has failed. You need to fit a new one.

Usually you have to get the back off, disconnect the old element, remove the fixxing screws and element, fit new one, reconnect and it should be fixed. Don't forget to switch the power off before starting work.

I have an Zanussi oven with grill. The model is zbf360x and I would like to know the best and most effective way to clean it.

Called Engineer in the end, Heating element needed replacing