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Posted on Aug 13, 2009
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My fax machine MFC7420 can not recieve any faxes but I can fax out? Please help ASAP. Erica 514-940-3645

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  • Expert 66 Answers
  • Posted on Aug 13, 2009
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Joined: Aug 12, 2009
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There could be many reasons why your MFC won't receive faxes. 1) MFC may not be set to answer incoming calls, 2) Call is answered by voicemail (or answering machine), before MFC is programmed to answer, 3) Incoming ring line voltage is insufficient for MFC to detect. Check the first 2, as those will be simplest. You can check the 3rd, but you'll need another fax machine to do so (if it receives, then your MFC should receive). Let me know what you find out.

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Related Questions:

1helpful
1answer

We are not receiving faxes..we keep getting error code 407..Please help? Thank you.

The message means:

407 No confirmation from the receiving station for the
previous page sent.
Wait a few minutes and send again.

This can mean 2 things

1) you have not set your fax machine to recieve faxes

2) you need to have your fax machine serviced because the part that makes it pickup a fax has malfuctioned

Clean all paper paths with paper path cleaner.
Unplug and then after 10 seconds replug the fax machine and do a test recieve for it

If all else fails, you may need to call a service person to repair or replace the broken or defective part that recieves faxes.

Hope this helps :)
0helpful
1answer

Recieve mode

Hi slickkitty
Only one press for each display,
When you press the FAX RECEIVE MODE button, the display should change each time you press. eg: AUTO, FAX ONLY
When you see the FAX ONLY, press the SET button and leave it like that. Don't try to do it when the fax rings. Do it when the fax machine is idle.
Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";} The following instruction is found in your Fax Manual.
Set the fax machine to FAX ONLY mode by
pressing {RECEIVE MODE} until the
following is displayed.
1 The display will show the number of
rings before the fax machine answers a
call in FAX ONLY mode.
2 Press {+} or {-} to change the ring
setting to 2 and press {SET}.
How to receive calls
Just leave it. When the other party sends a fax,
the fax machine will receive it automatically.


Hope this will help, if it helped you, please give a rating.
Good luck
luciana44




0helpful
2answers

I am having trouble faxing documents. Whenever I

Hi, you can check that your phone connection from your 7420 to line works. Listen for a dial tone in a phone connected to your mfc7420. If not, your tel comm module could be at fault.
5helpful
1answer

I can send but cannot recievefax. Fax is on SLEEP all the time.

The machine is set with the sleep mode as a default. The fax part can be changed to recieve a fax by pressing the fax mode button. Press it until it says Fax only, not F/T. F/T means Fax/Telephone. This mode would make it to where you have to pick up the reciever and press start when a fax comes in. The Fax only mode means it will pick up everytime a fax comes in automatically. Let me know if this was helpful. Please give my helping a rating. Thanks!
0helpful
1answer

Won't fax or recieve faxes

Make sure your phone cord is connected to the LINE port of the fax machine.
0helpful
3answers

Cant recieve fax

please help me how to switch my machine Brother MFC440cn to fax/tel mode.
0helpful
1answer

Ink cartridges, recieving fax

It sound like your machine is receiving but as soon as it tries to prints the fax it has this problem.

Rewind the ink ribbon so it is nice and tight in the housing. Clean the black roller above it with some cleaning alcohol or equivalent (nothing too harsh).

See how that goes if you are still having problems replace the whole cartridge (not the refills) PC-401.
0helpful
2answers

How to recieve faxes have no manual please help

Go in the menu/or options mode ,find receive and select auto mode.
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