20 Most Recent Brother MFC 420CN All-In-One InkJet Printer Questions & Answers


Did you try replacing the cartridges? The accident might have damaged them.

Brother MFC... | Answered on Nov 25, 2019


MACS are obviously different than PCs and have disparate operating systems.

Make sure you have the correct MAC drivers for your device. Check the Brother web site first and then the Apple site to look for tips or search their knowledge base.

Brother MFC... | Answered on Oct 17, 2019


Several conditions may cause the error message Machine Error 30, 33, 34 or 35 to be displayed on the LCD. This error may be the result of one of the following:
  • The print head carriage is failing to return to its home position to the far right of the unit.
  • Both of the springs located on each side of the carriage is out of place.
  • The cartridge covers may not be locked securely in place.
Please follow the instructions listed below to correct this problem:
  1. Press the INK button on the Control Panel.
  2. Using the dial pad, press 2 (Replace Ink). The display will prompt you PLS OPEN COVER.
  3. Pull the Scanner Cover release lever located under the Control Panel and lift the Scanner cover. The carriage should move to the left in order to replace the ink. If the carriage does not move to the left, your machine will require service.
    If your machine is still within warranty, click here to locate a Brother Authorized Service Center in your area or click here to obtain contact information for the appropriate Brother Customer Service Center. If you are out of warranty, use the link to locate a Brother Authorized Service Center in your area.
  4. After the carriage moves to the left, press down each cartridge cover and remove all ink cartridges from the machine. There are 2 springs located on each side of the carriage that hold the print head against the carriage assembly. They are thin silver springs approximately 2 1/2 inches, set at an angle.
  5. If the spring is out of place, press the spring back into place. You can use the spring on the opposite side of the carriage as a guide as to the correct position.
  6. If the spring is not out of place, reinstall each ink cartridge.
  7. After installing the ink cartridges, close the covers and verify they are securely locked into place. Your machine then prepares for a head cleaning and goes online. The LCD screen prompts you to verify if a new ink cartridge was inserted for each color you removed. For example, DID YOU CHANGE BLCK 1. YES 2. NO.
  8. Press 2 (No).
Note If you decided to place a new ink cartridge in for any of the colors when uninstalling and reinstalling the cartridges in the above process, press 1 (Yes). The machine will automatically go through a cleaning cycle.

Also this might be handy for you. To reset purge counter
1) Enter machine maintenance mode (on MFC240C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.
FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).
Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode).
2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine’s log information list (function code 80).
3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.
4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.
5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.
6) Press the 9 key twice to return to the standby state.
Please call back and gave us a vote. All The Best: Pineworks

Brother MFC... | Answered on Oct 11, 2019


My first solotution was to reinstall the printer as a new printer. But that is uncessary. The fix is as easy as changing the IP address the in Port.

The problem is the the IP address for your wirelss is not static. and when it changes, the printer does not recognize the new IP address. When this occurs. go the the printer folder ( in the control panel) and click on 'add new priter'. Then select 'add a network wirless printer . NO NEED TO INSTALL THE PRINTER...you just want to see the IP address.

Note the IP address.

GO to the printer, click on the right mouse and select 'properties'
Click on Port
You will see the current port already highlighted.
Click on ' configure port' and change the IP address under "printer name or IP address.
Click OK.
Problem solved

Good luck.

DeniseA

Brother MFC... | Answered on Aug 16, 2019


mfc 465 brother unable to print

Brother MFC... | Answered on Jun 12, 2019


20 - Laser power error

Brother MFC... | Answered on Jun 04, 2019


Unplugging and leaving the printer powered down for ten to fifteen seconds can work wonders. Try it; you might like it.

Brother MFC... | Answered on May 21, 2019


You will need to take the scanner unit off and the cover tray. Many screws and clips to find and release. Once you have removed all that, you will find a container located just behind the cartridge bay that looks like it is full of black cotton pads - it is and that's the thing to very carefully remove. Use a bucket or laundry sink to remove the pads and note the order in which the are layered. Wash them out with water until the are relatively clean. Dry them and reassemble in order. Replace everything in reverse order and turn your machine on. You may need to run the maintenance code set again.

Brother MFC... | Answered on Nov 04, 2017


The waistinktank has to be replaced. DO NOT only reset the code but change the waistinktank! Otherwise ink will flow into the machine and will cause serious damages!!!!!!!! See link how to do that: http://www.fixya.com/support/t202485-cleaning

Brother MFC... | Answered on Oct 09, 2017


you might have multiple prints loaded
make sure you have the printer turned off it might load another page to be printed
you will need to open up a page you are about to print click ok
a page will open with a display print que tab
you will see all of the prints you have loaded
right click on the ones you dont need select delete

hope this helps

Brother MFC... | Answered on Dec 26, 2016


theres a wirestrip that moves it and if you check that it might start working or your rollers are jammed

Brother MFC... | Answered on Aug 12, 2016


Open the small cover that hides the scanner flat cable. It has to be reconnected to the main pcb.

Brother MFC... | Answered on Jun 10, 2016

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