You will have to Contact dyson directly, the number is usually located on the main shaft when you remove the canister, most dyson a are guaranteed for 5 years parts & labour inclusive, hope this helps.....
This is a common battery fault. Your battery pack needs replaced. It will be covered under Dysons 2 year warranty. Give them a call.
SOURCE: Not holding charge
Ok, folks.. I just posted my own problem with the battery not holding it's charge..but, we fixed it ourselves.. take the motor loose from the canister , remove the filter and in the back are two contacts.they are two screws at the bottom one on each side... get out your pencil with a GOOD eraser and clean those contacts!..clean around them both and the contact (silver spot at the bottom) and you're good to go!!
SOURCE: My hand held Dyson vacuum will not charge. Every
My same symptoms are - after starting charge, Red light is on, then second light turns On. Then for a long time nothing happens. And later I have all three LED flashing.
I replaced battery and nothing changed.
Imeasured Power Supply voltage and found it 24.2v instead 28v as it stated on the label.
I opened it up and found that the three-lid chip marked 431 is faulty.
431 is a voltage shunt, which sets and controls output voltage.
You can use AIC431CUS or TL432 (TL431 has different pinout).
I replaced mine and volatge back to 28.25v and charger is now working as it should.
You can also use any TO-92 431 chip - there is enough room for it.
Good luck!
Official advice and support for Dyson technology
SOURCE: my handheld dyson won't charge but when I hold the trigger the lights come on?
Hi Lynora,
I am sorry to hear you are having difficulty with your DC16. Based on the details you provided we would appreciate the opportunity to trouble shoot with you over the phone to determine the best solution.
Please call us at 1-866-693-9766 US or 0800 298 0298 UK. We look forward to speaking with you.
Best wishes,
Jessica
SOURCE: I have a 2 year old Electrolux ergorapido cleaner
No, not worn out batteries.
For my experience, if the batteries were worn, they would charge with the blue led being on and after that, the vacuum wouldn't hold his charge. just that.
This is a different problem. Check the contacts between the charging station and the vacuum, mines got bent a bit and stopped making contact. This has happened twice and just fixed it about 30 min ago. That is why the led first lights and then goes off, there was just a brief contact between them.
Nice vacuum, very powerful and handy but maybe it is just poorly made as it is engineered in Sweden but built in China.
Official advice and support for Dyson technology
SOURCE: the green light on my Dyson dc35 will only stay on for 3 min.
Hi Dave, it's Jack at Dyson.
The symptoms you're describing sound unusual, and we're keen to help you check whether the fault lies with the battery, or with the charger assembly. Once we've determined which replacement part will resolve the issue, we can also confirm whether this is covered under your 2-year Dyson parts and labour guarantee.
When you have your DC35 easily to hand, just give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) to run through some simple diagnostic checks.
We'll look forward to speaking with you.
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