Hi, it's Allan at Dyson.
Checking the connectors is a good first step because it might be something as simple as dust or debris on the connectors.
You can view these by separating the main body and the cyclone assembly.
However, for a more thorough diagnosis I would recommend contacting Dyson directly.
The Dyson Helpline is on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.
All the best,
Allan
Hi Graham:
I'd be looking for bad contacts in the electrical switch, or a broken wire that is making intermittent contact.
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