FAULT CODE 009-380

Black toner dispense fault. Check for obstructions on dispensation of black toner to the developer housing . Then NVM 362-371 if it 3 you must reset it to 0

Perhaps the info here might be of help to you...



Fuser Related Status Codes & how to reset them:

C123 style (C123/128/133, M123/128/133, Pro123/128/133) 010-313 Fuser Control Thermistor failure (open Control Thermistor) 010-314 Fuser Side Thermistor failure (open Side Thermistor) 010-318 Fuser temperature did not rise quickly enough during heating cycle 010-320nakeder Overheat (must be reset from diagnostics by resetting NVM (Non Volatile Memory code 744-220 back to "0") * 010-327* Fuser took too long to warm up (must be reset from diagnostics by resetting NVM (Non Volatile Memory code 744-220 back to "0") * * C123 style: Resetting Fuser Codes (010-320, & 010-327) Accomplished by resetting NVM code 744-220 to '0'... First enter UI (User Interface) Diagnostic Mode: Hold down the '0' button for 5 seconds and then press the 'Start' button while still holding the '0' button. The machine will prompt you for a Password. Enter the default Access Number: '6789' and press "Confirm". The colors on the display will be reversed to indicate that you're now in diagnostic mode. Next press the Dual Heat Lamp Assembly (C123 version) www.partsdrop.com 201-387-7776 Page 4 of 5 AC Connector: C123 version "Log In/Out" button on the Control Panel. Select 'System Settings', 'Common' Settings, followed by 'Maintenance / Diagnostics'. Now you will find the main menu includes one choice called "NVM Read / Write" (NVM is Non Volatile Memory)... Now you can enter your "Chain-Link" code (in this case 744-220) and press 'Confirm / Change'. The current value will appear (if the machine is in a fuser fault condition, the value will be set to "1"). Select the "New Value" column and input your new value ('0'). Select "Save" and the new number should now appear in the "Current Value" column. You can turn the power off and back on at this point. The machine will attempt to warm up the fuser again. If the condition which caused the fault in the first place is still happening, the Status Code will return after a few minutes of attempting to warm up. C118 style (C118, M118, M118i) U4-1000 (U4-1) Fuser failure (did not come up to temperature in time)... must be reset from diagnostics (NVM code 50-20 must be reset to '0')*. U4-2000 (U4-2) Fuser over temperature.... Must be reset from diagnostics (NVM code 50-19 must be reset to '0')*. U4-3000 (U4-3) Fuser thermistor circuit is detected as being an open circuit. * C118 style: Resetting Fuser Codes (U4-1 or U4-2): Enter diagnostics (from the powered on state, hold down the '0' button and then press 'Start'. The display will change to opposite colors to show you it's in diagnostics)... Select 'Chain-Func' in the 'CE Setting' screen by using the 'Select' button, followed by 'Enter'. Select "NVRAM R/W". Enter the "Chain" (in this case '50'). Next select "Func" (function) by using the "Select" button. Enter the "function" ('20' if you're clearing a U4-1 code or '19' for clearing a U4-2 code) followed by 'Start'. The current value for that memory code (50-20 or 50-19 in these cases) will appear in the "Read" column (if the machine is in a U4-1 or U4-2 status condition, the value will read as '1'). Change the value by pressing the "Select" button at the "Read" column to switch to "Write". Enter a '0' for the new value, and then press 'Start'. Finally, select "Write NVM". You'll probably be well served by being able to test the lamp and thermistor circuits from the AC Connector so you know what you're looking to replace before you even rip into the fuser. On the C123 & WC-5225 versions, there are slots for 8 pins (2 rows of 4 arranged vertically). Pin 7 is on the upper left and Pin 8 on the upper right is empty. Pins 7 & 1 are one of the two Heat Lamp Circuits. Each Heat Lamp Circuit goes through its respective half of the Heat Lamp Assembly, and then through both thermal fuses to the return wire (pin 7 is the return wire which is common to both heat lamp circuits). Pins 7 & 3 are the other Heat Lamp Circuit. If either Thermal Fuse is blown, neither lamp circuit will conduct. If one circuit measures good and the other measures bad, then the Heat Lamp Assembly must have failed. The Thermistor circuits for the C123 are between Pins 2 & 4 and Pins 5 & 6. If you set your meter to 200K ohms, you can measure the Thermistors... they should measure a high resistance and then if you were to warm up the Thermistor's head, the resistance should begin to drop. These Thermistors are unusual in that the heads are ***** (no yellow kapton tape). www.partsdrop.com 201-387-7776 Page 5 of 5 AC Connector: C118 version The C118 fuser's AC Connector is shaped the same as the C123 version (slots for 8 pins) however there are only 4 pins actually present and they numbered the pins differently for this one. On this one, Pin 2 is in the upper left corner and Pin 1 is in the upper right. On this connector, Pins 1 & 3 form the Heat Lamp Circuit. The Thermistor Circuit is between Pins 2 & 6. Hope this turns out to be valuable information for you. It'd be a shame to replace one of these fusers and then throw out or return the used one without at least inspecting it for the possibility of fixing it for the next customer who needs one. Be a green-tech and fix'em when you can. Happy Repairs everyone! Britt works for The Parts Drop, a company whose primary business is providing parts, supplies and information for Xerox brand copiers, printers and fax machines. You can find more information, including many of Britt's past ENX articles on their website, www.partsdrop.com. If you'd like to read more about Xerox brand office equipment, there's also a complete listing of past articles under contributing writers on the ENX website (www.ENXMAG.com).



Hope this was helpful, good luck!

check manual or call xerox

Hold down 0 (zero) for 5 seconds and press start (green) button
enter 6789, confirm
press log in/log out button or the key button
press systems settings, common settings, maintenance, NVM read/ write
enter nvm 741-105 and change it to 0 (zero)

(copied from forum copytechnet, user TechMate)

1. Press and hold the 0 key for 5 seconds, then while still holding down the 0 key, press the Start button.
   The CE Access Number screen will appear.
   Enter 6789 and press Confirm.
2. The topmost area of the UI display will be reversed to let the user know that the mode has changed to the CE mode .
3. then selcet NVM Read Write and enter appropriate chain (1st 3 digits of NVM) and function (last 3 digits of NVM) code .

Let me know if that works,

John

reset printer via hardware module (permanent solution)

Hi,

User Interface (UI) DIAGNOSTIC ENTRY:
Turn on the power… then while holding down the ‘0’ button, press ‘Start’.
The screen will prompt you for an “Access Number”… use the keypad to enter ‘6789’ which is the Default Access Number.
This should bring you to a menu of options to choose from:
• NVM Reset (Non Volatile Memory) / NVM Initialization
• NVM Read / Write (memory adjustments) you will need to know which codes do what
• Component Control (for testing sensors, motors, etc.)
• Print (for running Test Patterns from Diagnostics)
• Subsystem Check (for fuser nip measurement check out, and developer unit check out)
• Max Setup (for setting up copy quality)


Set NVM to 776-060=0 and 776-372=0

Hope that helps

Mike

Hello sir; The problem you have can be reset, just follow the steps as below;
1, power on the machine.
2, while hold down the 0 key, press start.
3, enter the access number 6789
4, click onNVM reset/NVM initialization.
5, enter 777-018 press start.
if still have problem let me know

3-333 communications failure between the Foreign Interface
and the machine.
Press 0 and start button at same tame.
Enter 6789 and select confirm. Select dc 131 NVM read/write.
select input number an type:
752-002 0 = Foreign Interface disabled 1 = Foreign Interface Enabled
759-015 1 = Addition Device (Auditron) 2 = Subtraction Device (Debit card)
if you want to see current value select "read"

try to see if the manual is here.
http://www.eserviceinfo.com/service_manual/datasheets_x_0.html