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Anonymous Posted on Jul 30, 2014

We have a phone that will not ring with external calls. How do I fix this?

I have tried all that the user guide has suggested. I am at a loss, it is probably something real simple.

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Norm Pearl

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  • Expert 108 Answers
  • Posted on Jul 31, 2014
Norm Pearl
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It's a system programming option (via Feature ** CONFIG ) - the lines have to be set to "appear and ring" on that set. Not user set table.

2 Related Answers

A

Anonymous

  • Posted on Jan 02, 2009

SOURCE: Incoming calls ring on intercom rather than appropriate line.

Somehow you might have taken the lines off the extension. I would double check that under line appearance, that extension is set to "appear and ring" for each line.

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curlycord

  • 277 Answers
  • Posted on Oct 02, 2012

SOURCE: Stop external calls ringing allow internal calls

The lines must be programmed to Appear Only instead of Appear and Ring.
This is done under Config/Sets/LineAccess/LineAssignment.

If unsure of Config password, programming navigation then call in a tech/vendor....1 hour min service call unlell your vendor has remote access via RAD or IRAD.

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Please try the following troubleshooting tips:
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