I have tried all that the user guide has suggested. I am at a loss, it is probably something real simple.
SOURCE: Incoming calls ring on intercom rather than appropriate line.
Somehow you might have taken the lines off the extension. I would double check that under line appearance, that extension is set to "appear and ring" for each line.
SOURCE: Stop external calls ringing allow internal calls
The lines must be programmed to Appear Only instead of Appear and Ring.
This is done under Config/Sets/LineAccess/LineAssignment.
If unsure of Config password, programming navigation then call in a tech/vendor....1 hour min service call unlell your vendor has remote access via RAD or IRAD.
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