NorStar Lands Phones - Recent Questions, Troubleshooting & Support

We actually dug up a copy of the SAPS module install card from somewhere on our premises. No further assistance needed. Thx.

FYI23646 spell Admin and contains onsite Admin programming.266344 spells Config and is where tech programming is, be careful int there.

This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

press [Feature] # 86 to turn off Background Music (as Nortel calls it). F86 to turn on F#86 to turn off

Sounds like the extension needs to be programed to ring for incomming calls.
Programming is done on M7310, M7324 and T7316 sets.
To set up ringing you need to enter programming by pressing the feature key followed by **266344.

When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.

At the terminals&sets prompt, press the show key (top right arrow).
The display should now ask for an extension number.
Enter extension number you wish to program ringing on.
Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the show key (top right arrow) .
The display ask for a line number. press list
The display should say line 001: appear only
press the Chng key till it says appear & ring
press next key (lower right arrow)continue with the remainder of the incoming lines that you have on your telephone
press the release key when finished

Hi there, most of the time, the technicians leave these Programming Overlays in the box, or in a box next to the telephone system.
You can look up these overlays via Google, or look for the programming template. We cannot tell you which buttons are for what, because each button can be programmed as something different on every set.
But here is a non-picture of the template... Now you will have to look at your LCD for 3 arrows
<- Heading....Enter->
<- Back .......Next->
You will not see these words in the LCD display, you just have to look for the 3 arrows that correspond.


Or you can look at this link below for a picture representation...
http://www.freevoicetelecom.com/docs/norstar_programming_basics.pdf


Good Luck!

Seems to be a known issue. The normal way is to disconnect the main control box unit. There is a video in the link https://www.google.com/search?q=wo+lines+stuck+on+a+Norstar+phone ..

Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.
To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message
To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey
To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together
To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred
To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording
To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting


took this from a guide i found, helped me out

Hmmm, sounds like you may need to replace some equipment. If they are using the handsets, I would replace the handsets first (lots on eBay). Then, if that doesn't fix the problem, try handset cords, then replace the phones. You can also just upgrade your system since these phones are pretty old.

It sounds like you may be trying to use this phone with a landline. These phones have to be used with a phone system (616KSU, 8x24 KSU). Your phone could be working, but the contrast is bad. You can adjust by Feature *7. Also, Check the connections for your panel if you do have a panel. The wiring does not matter at the distribution panel because they can be switched. There is not a positive or a negative.

You will need to enable it in programming. Access programming by dialing Feature **266344, then using 266344 for your password. Your password may be different. Contact your phone company for more details. Scroll to "General Admin". Scroll to "Permissions". Enter set number. The first option is "Full handsfree:N" Press CHANGE to set it to "Y". Scroll to HF Answerback and adjust it to "Y" to complete the process. Press Rls to exit programming.

It could be that whoever is paging is not paging all the zones. To page all zones, dial Feature 610

You can adjust the ringer of your Nortel phone by dialing Feature *6, then using the volume bar to adjust the ringer while the tone is playing, or dial Feature *80 to adjust it there.

Extension needs to be added to ring group

Reset voicemail box and when the set up the voicemail on there phone and record there greeting make sure they record there name as well then it will play the extensions recorded name

Try dialing a 9 then the number

Make sure you are playing the same greeting number you are recording

The extensions must be added to a ring group and the the number programmed to ring that group

You need to program it so it will go to whatever extension you are referring to as operator

If it is on all phones it sounds like the system defaulted and needs to be re programmed