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Phyllis Carter
Phyllis Carter Posted on Jun 29, 2009
Answered

Lexmark X3430 Error: Incorrect cartridge

I purchased my first replacement cartridge Lexmark #24 for my Lexmark X3430 at a local Staples store. When I insert it, the printer does not recognize it and repeatedly generates the error "Cartridge incorrect". I have completed the trouble shooting instructions many times with the same results. Lexmark replaced the cartridge insuring me that it was the correct model. The new cartridge from Lexmark also says "Cartridge incorrect". The original cartridge is different than those found in the purchased and replacement cartridge which both have a "notch" cut out of the mold on the top. Is there any kind of fix for this? I can supply a photo of the differences.

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  • Posted on Jul 07, 2009
yurg2
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Load new firmware from Lexmark web site for x3430 or it won't accept the new cartridge.

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Will the Lexmark 23 cartridge work on the x3430?
Hello,
Unfortunately the number 23 will not work on the X3430 only the #24 and 24a.
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Yes, you should return this cartridge to Office Depot. I own a cartridge refilling store and I've had a couple customers that buy original manufacturer cartridges that don't work in their machines. What I suspect is happening is that the manufacturers are making their printers stringently check the cartridges to make sure they are not refills and that this stringency is also occasionally kicking out their original cartridges.
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To install the firmware upgrade,
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This works for the X3550 and X4550 models. A similar patch is available for the X3430 and Z1420 models. See http://bit.ly/LoXxv
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Lexmark X3550 ink cartridge #23 receiving error message "left cartridge incorrect" when trying to replace. Using Lexmark Cartridges only for over 1 year, now cartridge won't work.
There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue. The upgrade for the X3430 is available from Lexmark at:

To install the firmware upgrade,
  1. Make sure the printer is ON and connected with a USB cable.
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When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.
A similar patch is available for the X3430 and Z1420 models. See http://bit.ly/LoXxv
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Jun 19, 2009 • Lexmark X5470 All-In-One InkJet Printer
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I have installed a black 23 print cartridge in my x3550 printer, and it is indicating that the cartridge is incorrect, however, this is the same cartridge that is required.
Left/Right Cartidge Incorrect - huh? The printer is saying Left Cartridge Incorrect or Right Cartridge Incorrect,
and you are sure that you inserted the correct cartridge, a #23 or #24.


A small number of #23/#24 cartridges will report as Incorrect Cartridge because
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the printer to accept the cartridge.


3500-4500 Series (X3550, X4550)


3400 Series (X3430)


1400 Series (Z1420)


To apply the upgrade:

  1. Make sure the printer is turned ON and connected with a USB cable.
  2. Download and run the appropriate update program using the links above.
  3. Be careful not to disconnect or turn off your printer while it is being updated.




When the update is complete the printer should automatically restart and accept the #23/#24 cartridges.
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Jun 18, 2009 • Lexmark X3550 All-In-One Printer
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There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue. The upgrade for the X3430 is available from Lexmark at:

To install the firmware upgrade,
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  2. Download and run the appropriate firmware upgrade for your computer.
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When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.
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Jun 04, 2009 • Lexmark X4550 InkJet Printer
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There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue.
The upgrade for the X3430 is available from Lexmark at: PC: http://www.downloaddelivery.com/downloads/misc/Firmware_F061909_3430Series.exe Mac: http://www.downloaddelivery.com/downloads/misc/Mac_MCC_J062309_01.Zip

To install the firmware upgrade, 1. Make sure the printer is ON and connected with a USB cable. 2. Download and run the appropriate firmware upgrade for your computer. 3. Be sure not to disconnect or power off the printer until the upgrade is complete
When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.
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May 10, 2009 • Lexmark MFP-X3470 All-In-One InkJet...
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I just installed a new 24 lexmark ink cartridge in my lexmark x3430 and it is showing incorrect cartridge.
Hey,

make sure you have removed the protective tape from the cartridge.

if you have your old cartridge and it works, and when you then again place this one in and you get the error, then the problem is the new cartridge.

please contact your dealer for a replacement.

Thanks and good luck.
Ekse


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May 03, 2009 • Lexmark X5470 All-In-One InkJet Printer
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According to Lexmark's site, it takes #24 or #24A.
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You need a Lexmark 28 Black and 29 Color. You can get these easily at any Staples store or just try this link:   http://www.staples.com/office/supplies/c29_Inkjet-Laser-Printer-Cartridge-Ink-Toner-Finder-Lexmark-X5495_57173_Lexmark_Brands_27176_Business_Supplies_12328_a400_10051_true
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