Canon MultiPASS MP390 All-In-One InkJet Printer Logo
J
Jean Brennan Posted on Apr 23, 2014
Answered by a Fixya Expert

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Received error message, Wrong Cartridge, and printhead is stuck all the way to the right. Can this be fixed? I tried "Additional Functions - Maintenance" to try to clean the printhead, but all I get is a sound that sounds like the printhead is moving and then a loud click, click, click. The printhead doesn't move to the center and I continue to get a message to check printer.

2 Answers

Kevin Brown

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  • Expert 144 Answers
  • Posted on May 19, 2014
Kevin Brown
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Sounds like a bad jam and would need a canon service centre to fix

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  • Posted on May 28, 2014
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Erro 225 in fax cannon 150

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5 Related Answers

Anonymous

  • 2427 Answers
  • Posted on Dec 31, 2007

SOURCE: printer not working-making noise

there might be somethng jammed in the printer, Look and see if there is anything there...
if not then unplug the printer and move the print head all the way to the other side being carefull not to force it. If ou have to use a lot of force to move it then somethng is jamming it.

With the print head all the way to the other side look at the drive belt(the thing that moves to move the print head its like a rubber belt with groves it should go all the way across the printer) and the cables abd ensure its in correctly..

Turn the printer back on and it should work..

If not then take the printer apart and look at all the gears and bands to see if anyis broken or out of place. replace broken components or fit what ever has slipped ut of place back and you should be fine.

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frankzjm

Frank Zhang

  • 191 Answers
  • Posted on Feb 08, 2009

SOURCE: WRONG CARTRIDGE and Printhead does not move MP780

your printer ink cartridge can not access (move to middle) when you open up the cover, you may try
1) try to open right side cover you move the cartridge by hand (power off) to middle position, then take out the cartridge and reinstall it then power on, the cartridge moving right, you may open up the cover again if the cartridge go back the middle position which means your printer works normal. still stop moving go next
2) check the cartridge initcial sensor at righe side, the cartridge moving to the end of right should be touch this sensor, find out it and check there is good touch (click) by the cartridge body. adjust the sensor position maybe needed.
3) cartridge is stucked sometime also check the cartridge moving rail hard moving, need to drop oil to lubricate.

Anonymous

  • 2 Answers
  • Posted on Feb 08, 2009

SOURCE: Smartbase MP390 Printer - error ##345

canon smartbase mp390 error ##345 check printer can anyone help me

Anonymous

  • 2306 Answers
  • Posted on Aug 12, 2009

SOURCE: canon mx310 has 'check printer' error after i

Might just need the encoder strip cleaned, when it's dirty the carriage can slam the sides. It's the clear strip behind the carriage with dark lines on it. It's cleaned with a damp Q-tip.

pineworks

Clive

  • 4362 Answers
  • Posted on Feb 10, 2010

SOURCE: On my MP 830 Canon

Hi
This happens a lot
The 6A00 is a Canon generic code for paper path jam.

Solution 1:
Move the printhead carriage back and forth a few times.

Solution 2:
Check the purge unit: Moving the print head assembly will not clear a purge unit if its jammed with paper, paper clips, push pins, screws, cookie crisp, flower bud pods or the like.

Solution 3:
Press the ink pads down in the purge unit.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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Display indicates magenta cartridge empty,have replaced cartridge and fault will not clear

you need to clear all the error messages from your device:
press additional functions button and 28 at the same time and the additional functions button again
go to functions then to clear then errors after the reset your device.
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How to fix hp 8600 damaged cartridge message?

If you observe the error message "One of more ink cartridges may be missing or damaged", "Cartridge Damaged", or "Ink Cartridge Failure", "The following cartridges are not intended for use in this Printer", etc. then the printer is not recognizing the installation of the refilled ink cartridge(s) or 'smart chip' which is affixed to the rear side of ink cartridge is causing the detection issue. This type of issue can also be caused by a bent pin on the PRINTHEAD assembly or one (or more) electrical contacts are dirty on the PRINTHEAD assembly (especially if the same error occurs with a brand new HP ink cartridge).

(1) It is first suggested you remove the respective ink cartridge from the printer and thoroughly clean the cartridge's smart chip's gold contacts/electrical surfaces using an isopropyl dampened lint-free towel. Ensure no ink residue is present on surface of the chip. Also ensure the chip is located in the proper position. Please refer to the 2nd photo on the following Inkjet411 support page - carefully inspect chip position to ensure it was properly placed: http://inkjet411.com/?page_id=1999 Following cartridge 'smart chip' gold contact cleaning, please re-install the ink cartridge and retest.

(2) Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Please refer to printhead removal procedure below for reference. Often, you can gently bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867


----
SPECIAL NOTE FOR BRAND NEW HP PRINTER MODELS (temporary issue until approx. mid to late August 2014):
If you continue to observe "One of more ink cartridges may be missing or damaged" alert messages, please note that printer firmware versions CKP5CN1334ER for the newer HP Office jet Pro 8100 and 8600 printer series (manufactured after Nov./Dec. 2013) do not allow the replacement chip to function (this problem temporarily impacts brand new HP printers only -- this problem will be resolved sometime in June 2014 with the release of upgraded smart chips to all Costco stores which will work in the newer printer models).

Confirm if your printer is impacted:

1. Verify 8100/8600 printer firmware - print the PRINTER STATUS REPORT or PRINT QUALITY DIAGNOSTIC page to verify your firmware version.
2. To print the printer status report, on the printer control panel, press and hold the (Cancel) button for three seconds (i.e. 8100 models). Alternatively, you can print either of the reports from the TOOLS menu if this does work.....OR.......
3. Check 'Product Information' - 'Firmware Version'
a. CKP5CN1334ER for the HP Office jet Pro 8100 and 8600 printer series
b. If your printer has this printer firmware version, then you may be impacted.

If the error message persists then we suggest you return the cartridge(s) to your refiller and request to have the 'smart chip' (attached to cartridge) replaced with a new chip*. If Costco does not have the NEW CHIP VERSIONS yet, then request a refund for the refill purchase.
----

However, if the same problem occurs with a 2nd cartridge (or manufacturer's brand new ink cartridge) then the PRINTHEAD may either have ink on the internal electrical surfaces (where cartridge mates to it) or the PRINTHEAD may have a bent or deformed contact pin. Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Refer to printhead removal procedure below for reference. Often, you can bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867

You should also ensure the EXTERNAL electrical contacts on PRINTHEAD are clean of any ink residue. Clean with damp towel to remove residue. Refer to the 5th photo on the following Inkjet411 support page: http://inkjet411.com/?page_id=1999

---

ADDITIONAL ERROR MESSAGES / NOTES:

2. An "Ink Cartridge Depleted" message can be observed (printer will cease print operations) when an ink cartridge 'really is' out of ink. HP has small sensors which look into the bottom of the ink tank to ensure ink is present. Typically you will receive 'Low Ink Warning' messages just before this occurs.

3. Since the printer monitors ink usage/drop counts, it will display the 'Ink Sensor Warning' messages when it 'predicts' the cartridge should be out of ink, but these messages can be temporarily ignored and you may continue printing. Eventually the 'Cartridge(s) Depleted' alert message will be displayed when the cartridge truly is out of ink.

4. The "Use Color Ink Only" or "Use Black Ink Only" messages can be caused by poor contact (i.e. electrical connectivity) between the ink cartridge's 'smart chip' and the carriage assembly (which the ink cartridge plugs into). Typically a 'Red X' will also be displayed on printer control panel LCD or Window's pop-up screen when this condition is present.


*This type of error may be caused an electrically damaged 'smart chip' which is affixed to the rear side of the cartridge itself, a mis-aligned chip (wrong position), an incorrect replacement chip type (i.e. operator installed the wrong chip on for that color and/or tank size). In most case the cartridge will need to have a new replacement chip installed. For more information on chip placement, refer to Section A on the following Inkjet411 support page: http://inkjet411.com/?page_id=913


For any additional questions please contact us directly: [email protected]

If you need to purchase a new HP 950/951 ink cartridge, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating.

-Thank you
0helpful
3answers

How to fix u052?

Error U052 = Please check that print head contact pins of the carriage are not bent.
Or else you may need to replace
- Print head
- Carriage Unit
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Installed new black cartridge - had ink

A firmware update for your model addresses the print quality problem that you're currently experiencing. Please visit the Lexmark website to download and install the Lexmark S400 Series Firmware Update. If more than one download is listed for your model, choose the first download in the list. If it is the wrong firmware level, an error message will tell you which firmware level is correct.
Should the error continue to display even after successfully updating your printer, please contact Lexmark Technical Support Center for additional assistance. Your printhead itself might be the cause of the problem.
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How do I deal with the Check Cartridge U052 message

Solution 1:
  • Remove and replace the cartridges.
Solution 2:
  • Insert new cartridges
Solution 3:
  • Reseat the print head to correct print issues or clear an error.
Solution 4:
  • The print head is broken and it must be changed by a new one.

Source:
http://fix-your-printer.blogspot.com/2010/11/error-u052-on-canon-printers.html
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CHECK CARTRIDGE u052

Remove all ink tanks (printer is on), remove printer ink cartridge carrier head. clean head with alcohol wipes thoroughly, not contacts. Push in gently print cartridge pistons on cartridge carrier. Reseat print cartridge and ink tanks, replace any very low ink one's. turn off printer, unplug electrical, remove usb on printer and computer. plug all back in, turn on. Alarm and message should disappear. Clean and realign with software.
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MP 780 displays error message "Wrong Cartridge" How do I fix and reset this error message,

Wrong cartridge on Canon means the printhead has gone bad, nothing to do with the inks. You just need a new printhead. The part number is on the side of the printhead and starts with QY6-
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I have a Canon MulitPass MP730. Wrong Cartridge message.

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Canon MP700 how do I remove/replace printhead?

turn it off and see if you can move it out by hand. it should not be that tight in the machine. good luck.
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WRONG CARTRIDGE and Printhead does not move MP780

your printer ink cartridge can not access (move to middle) when you open up the cover, you may try
1) try to open right side cover you move the cartridge by hand (power off) to middle position, then take out the cartridge and reinstall it then power on, the cartridge moving right, you may open up the cover again if the cartridge go back the middle position which means your printer works normal. still stop moving go next
2) check the cartridge initcial sensor at righe side, the cartridge moving to the end of right should be touch this sensor, find out it and check there is good touch (click) by the cartridge body. adjust the sensor position maybe needed.
3) cartridge is stucked sometime also check the cartridge moving rail hard moving, need to drop oil to lubricate.
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