Paper Jam error came up, paper was removed but Paper Jam Error and red light still showing

Hi Cameron,

My name is Pradeep and I work for Dell's Social Media Team.

Please steps in this link: http://lt.dell.com/lt/lt.aspx?CID=285905&LID=5547632&DGC=SM&DGSeg=DHS&RED=301&DURL=http://en.community.dell.com/support-forums/peripherals/f/3528/t/18328881
Please try the steps in this link: http://lt.dell.com/lt/lt.aspx?CID=285905&LID=5547631&DGC=SM&DGSeg=DHS&RED=301&DURL=http://en.community.dell.com/support-forums/peripherals/f/3528/t/18766348

Pradeep Lokesh
Social Media and Community Professional
Order Status: http://del.ly/61822hij
Download Drivers: http://del.ly/61832hid

What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.

How to clear Paper Jam

?· Press Continue button twice quickly to see the secondary error code.

To get the secondary error codes

?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

?· Press and release Continue button twice quickly to display the secondary error code light sequence.

Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.

To clear a paper jam:

1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

NOTE: The printer reprints the pages that caused the paper jam.

Red light error shows the paper jammed or the no toner
so plz replace the toner of the printer

There are actually some certain meaning on the red light and green light showing different information to user. The summaries are:
1) Green On, Red Off = Printer Ready.
2) Green Fast-Flashing, Red Fast-Flashing = Printer warm up.
3) Green Fast-Flashing, Red Off = Printer off-line.
4) Green Slow-Flashing, Red Off = Processing Data.
5) Green Off, Red On = Cover Opened, Toner Empty or Developer Unit / Drum unit missing.
6) Green Off, Red Fast-Flashing = Paper Jam or waiting for jam reset.
7) Green Off, Red Slow-Flashing = Paper Empty or Paper tray is not inserted.
8) Green Off, Red Off = Printer power is off.
9) Green Very-Slow-Flashing, Red Off = Printer in sleep mode.
10) Green (any condition above), Red Slow-Flashing = Toner low or paper empty.

So what is your printer condition? Better know what is going on your printer so can solve the problem.

YBC (/\)

I had a paper jam and removed the jammed papers. The paper jam cleared and then the Fatal Error 980 appeared. OKI C5500 printer

hi lorraine3 -
I hope you didn't 'throw it out the window!' just for a future quick ref, here are a couple fast links to hp support docs about paper jams and blinking lights that might help:

-paper jams

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00491031&dlc=en&product=501369

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00489775&dlc=en&product=501369

-blinking lights

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00496863&lc=en&dlc=en&cc=us&product=501369&rule=34731&lang=en
-JW50

well part inside your product (paper handler/sensor) got damaged. must be serviced / non-user serviceable part.

I have a similar but different model B4300. Several others, & I have found that a small piece of paper 1/2 square may lodge under a plastic guide, holding open a switch. This is very difficult to notice if you don't know where to look.
Open top lid
Remove the ink cartridge/roller drum as a single unit.
Look in the printer at the metal roller in front.
A Plastic strip on top & in front of the roller covers 2 square holes which should look dark. On your LEFT, as you face the unit, there is a small magnetic switch, to the LEFT of the LEFT square hole, under the plastic.
In my case, the paper was seen as white in the hole, and extended under the switch. I was able to grasp it with a small medical forceps, next to the switch. By gently twisting, I pulled it out without taking the unit apart.
The printer then worked perfectly after the paper under the switch was removed.

Iv'e seen these problems a 100000000 times with this printer and I found a little article you may wanna read before going farther with this machine!!!! Go to http://.i18nguy.com