I have a Lexmark X3430 printer, I changed cartridge (#24) when it said ink was low, put in new one, exactly like the one I took out, said cartridge incorrect, so I bought another cartridge and it again keeps saying cartridge incorrect, I unplugged everything, but this did not help either, what else do I need to do?
There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue.
The upgrade for the X3430 is available from Lexmark at:
PC: http://www.downloaddelivery.com/downloads/misc/Firmware_F061909_3430Series.exe
Mac: http://www.downloaddelivery.com/downloads/misc/Mac_MCC_J062309_01.Zip
To install the firmware upgrade,
1. Make sure the printer is ON and connected with a USB cable.
2. Download and run the appropriate firmware upgrade for your computer.
3. Be sure not to disconnect or power off the printer until the upgrade is complete
When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.
The firmware upgrade is NO LONGER AVAILABLE for the X3430, just talked w. the Lexmark folks (June 2011). Any references to "fixing" this by upgrading the firmware from their site is invalid. They claim that all of the "new" cartridges will work w/o the firmware. Lucky me, I must have a NOS cartridge!
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SOURCE: I just installed a new 24 lexmark ink cartridge in
Hey,
make sure you have removed the protective tape from the cartridge.
if you have your old cartridge and it works, and when you then again place this one in and you get the error, then the problem is the new cartridge.
please contact your dealer for a replacement.
Thanks and good luck.
Ekse
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I have the same problem. The problem is the underside on the cartridge has changed slightly. It now has a notch and the original cartridge did not. I was unable to reach lexmark help line tonight . If I find a solution, I will post it.
I bought a new cartridge last week (#24) and I am having the same problem. I will try to reach lexmark tomorrow and will post the answer if I get one.
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