Shark steam mop won't steam

I have had my steam mop for about 2 yrs and absolutely love it. I have not experienced any difficulty with it until I recently noticed it would heat up but not steam.

I contacted Shark's Consumer Products services at 1-800-798-7398 and the person on the other end was very helpful. After giving me a few pointers, we discovered that my mop needs repairs.

They have a one year warranty, which my mop is past, so I will need to mail it in to them with a check for $9.95 for return shipping and a check for $17.95 for repairs. They will replace it if they are not able to repair it for no further costs.

I highly recommend giving them a call. There is also a live chat available on their website that can point you to the service or person you need to speak with.

Blew compressed air into the small hole on the bottom of the mop

I found this problem was at the top of the heating element where the steam enters the insulated plastic hose to go to the head. This exit point was clogged (Iused a needle to clear) and the plastic hose twists and breaks at this problem. You have to take the broken peace of hose of and either get a new piece of plastic hose or use the old one if you have enough length.

This is impossible to take apart, I have taken every screw out, still can't get the cover off so I can get the hose apart to see if it's blocked. The hose itself has some sort of weird clamps on it, that I cannot get undone.
I am about 5 minutes away from tossing it out in the garbage and ordering a Hoover floor cleaner.
It shouldn't be this hard to take apart and as far as sending it back, just how would a person wrap it to be shipped, it came apart and was much smaller when I bought it.
Never again.