Home Logo

Related Topics:

Christine Hondros Posted on Mar 04, 2017
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

HELP! How do I fix a toilet that will not flush? I suspect the wax seal has not sealed properly due to tile floor being added and raising the level of the toilet. Could this be the problem?

My toilet fills but will not swirl and empty properly. It will eventually go down slowly. There doesn't seem to be anything wrong with the tank components or inlets into the bowl itself. I have snaked (about twenty feet) to no avail. I have also used a toilet snake. This is a second floor bathroom. None of the other fixtures are draining poorly. The problem originated with a poor flush. I thought the toilet was clogged, so I plunged it. When I plunged, I noticed water leaking from the bottom, where the toilet meets the floor. When I took the toilet off to inspect, I noticed there were two wax seals, installed one on top of the other. Also, the round installation ring on the flang that is in the floor looked a little torked (bent). This bathroom looks to have had tile installed on top of tile. I snaked the toilet before I took it off. I reinstalled the toilet. It seemed like a good seal. There is no rocking motion. I hate to take the toilet off again and reinstall it if there could be something wrong with the toilet. But, I also hesitate to buy a new toilet if it is the seal......I would have the same problem. Any suggestions?

1 Answer

rugby prop

Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Master:

An expert who has achieved Level 3.

  • Master 595 Answers
  • Posted on Mar 04, 2017
rugby prop
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Master:

An expert who has achieved Level 3.

Joined: Jun 01, 2008
Answers
595
Questions
1
Helped
176791
Points
1670

I would have used low power jet wash with pipe cleaning attachment when the toilet was off, I know karcher do a good 1 but there are cheaper alternatives. The last toilet I fitted had a large rubber type seal between the wate outflow pipe and the out pipe of the toilet that fitted over the base of the pipe. I have never seen a wax type seal as you describe, admittedly I have not changed many toilets, but I would have changed the seals when the tiolet was lifted. Hope this helps

4 Related Answers

Anonymous

  • 999 Answers
  • Posted on Dec 30, 2009

SOURCE: no toilet flange

Go to a hardware outlet(Lowe's, HomeDepot, etc.) and ask for a commode drain extension that can be placed over the existing and bring it up to the level of your floor. I also like the wax rings with the cup molded in. These can be doubled up also but not as reliable as the extension.
Eric

Testimonial: "Thank you very much!!"

Ad
mindreader

Jim DuBreck

  • 578 Answers
  • Posted on Dec 31, 2009

SOURCE: Toilet on uneven floor

I believe that I qualify... over 300 toilets installed in the past 15 months!!

I would go with the wax rings... but I would press the ring into the base of the toilet before installing the toilet....that way you are sure to have a good seal to the toilet....

If you actually read the directions, the manufacturer will tell you to press the wax ring onto the toilet....then install it onto the floor drain.
I guess that a PLAIN wax ring placed on the floor drain (since it is recessed) before placing the rubber-sleeve equipped ringed toiled is a good safety measure... I have done that an it work about 37 times out of 40.

Good question - BTW.. and well worded. THANKS for being specific and precise!!

Testimonial: "Sounds like a good idea. Not sure about the plain wax ring on the floor however. Doesn't this wax ring need a rubber sleave going into the drain?"

cracklin joe

  • 105 Answers
  • Posted on Jan 31, 2010

SOURCE: tiled bathroom floor. Went to install toilet

hi, the tile is supposed to go under the toilet flange (the thing you put the wax ring on), very common "oops", can be rectified by placing another wax ring right on top of the first on. best to make the first one a "horn type" wax ring, then put the plain one (no horn) on top of first and try to smoosh it on just enough to stay in place so when you install toilet it doesn't move,.....cheers!

Anonymous

  • 43501 Answers
  • Posted on Aug 05, 2010

SOURCE: Leaks from tank into bowl and when flush as it

Hi,
Change the flapper with a generic one that will fit that toilet... the OEM flapper is **** and it does not allow for a good flush either...

heatman101

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Toilet flushed then dripping sound at floor level

If you;re sure its under the toilet, look for a crack in the base, especially around the retianing bolts, or the wax bowl seal is gone, needs replacing.
0helpful
1answer

Olympia toilet fitted six months ago leaks when flushed

Then the wax seal was put on wrong. If the toilet rocks it will ruin the seal. once the wax is squeezed it can't be moved. Sometimes the wrong thickness of wax was chosen. If a new floor was put down the flange may have required a booster kit before putting the seal on
0helpful
1answer

Leaking at base after flushing

are you sure its the floor connection as it could be the tank one, also if the floor section is there a insert sealed and fitted to the existing floor pipe and then the wax seal around this. similar model video. https://youtu.be/LebANJC2rx4
0helpful
1answer

If we put the wax seal into the base of the outlet connector it doesnt look like it will sit flush with the floor. Do you have a suggestion? The waste outlet hole sit on the wood floor. The floor is...

If you are installing a wax (doughnut) seal to connect the toilet to the main drain, then the wax ring should be big. It should 'squish' to seal correctly. You may not need it, but I've known plumbers to install two of the seals at once for extra gap-filling. Just install the seal, sit on the toilet to compress the seal into place and then install the bolts to the floor. Done!
1helpful
1answer

My toto toilet was installed with the seal which came with it. A leak started in the downstairs suite and when the plumber lifted the toilet off the floor he said it needed a wax seal as well as the rubber...

That should work. Sometimes if the space between the bottom of the fixture and the top of the collector ring is too large, (ie: the addition of flooring) one can double up on the wax rings also.

I’m happy to help further over the phone at https://www.6ya.com/expert/robert_24775b73ca70da93

0helpful
1answer

Tiled bathroom floor. Went to install toilet

hi, the tile is supposed to go under the toilet flange (the thing you put the wax ring on), very common "oops", can be rectified by placing another wax ring right on top of the first on. best to make the first one a "horn type" wax ring, then put the plain one (no horn) on top of first and try to smoosh it on just enough to stay in place so when you install toilet it doesn't move,.....cheers!
0helpful
1answer

Kohller Rialto toilet, can not get toilet to seat properly, leaks from bottom. Tried 3 different wax seals and it still leaks. Toilet was purchased online from Home Depot, and cannot return to store. Same...

If you tried regular sized wax rings and they failed to seal, try using a double thickness wax ring, maybe the space between the floor flange and the toilet exceeds a regular wax ring size. If the floor has been re-tiled and the floor flange was not adjusted this could be your problem, anyhow good luck!
2helpful
1answer

What is the proper way to stack wax rings? I hear

You place the plastic sleeve down toward the drain. If that does not seal due to the floor being higher than the drain mount simply add another wax ring minus the plastic sleeve. You can buy wax rings that do not have the plastic sleeve. In lots of cases you have to use 2 wax rings to get a good seal. Make sure you securely tighten the toilet down.
1helpful
3answers

Toilet on uneven floor

I believe that I qualify... over 300 toilets installed in the past 15 months!!

I would go with the wax rings... but I would press the ring into the base of the toilet before installing the toilet....that way you are sure to have a good seal to the toilet....

If you actually read the directions, the manufacturer will tell you to press the wax ring onto the toilet....then install it onto the floor drain.
I guess that a PLAIN wax ring placed on the floor drain (since it is recessed) before placing the rubber-sleeve equipped ringed toiled is a good safety measure... I have done that an it work about 37 times out of 40.

Good question - BTW.. and well worded. THANKS for being specific and precise!!
0helpful
2answers

Raising water level in the toilet bowl. Crane toilet. Don't see where any adjustments can be made. Water level in reservoir tank is up to the inlet tube. How do i get the water level in the bowl to be...

The water level in the bowl is limited by the height of the internal trap down stream from the bowl. There is no adjustment possible. If the problem is odors, you can either flush more often, turn on the exhaust fan, or buy a different brand or model of toilet.
Not finding what you are looking for?

111 views

Ask a Question

Usually answered in minutes!

Top Home Experts

john h

Level 3 Expert

29494 Answers

Brad Brown

Level 3 Expert

19187 Answers

ADMIN Andrew
ADMIN Andrew

Level 3 Expert

66975 Answers

Are you a Home Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...