20 Most Recent Jacuzzi BK37959 White Era?? Two-Piece Elongated Toilet BK37 Questions & Answers

You'll need to contact the MFR on this one. They should have included it in the box. Look for a missing parts phone number.

here jacuzzi parts, on amazon you can find every single part you need. enjoy

I am also looking for a replacement lead. Were you able to locate one since you posted your question? Any information I'm finding one would be helpful.

I believe that I qualify... over 300 toilets installed in the past 15 months!!

I would go with the wax rings... but I would press the ring into the base of the toilet before installing the toilet....that way you are sure to have a good seal to the toilet....

If you actually read the directions, the manufacturer will tell you to press the wax ring onto the toilet....then install it onto the floor drain.
I guess that a PLAIN wax ring placed on the floor drain (since it is recessed) before placing the rubber-sleeve equipped ringed toiled is a good safety measure... I have done that an it work about 37 times out of 40.

Good question - BTW.. and well worded. THANKS for being specific and precise!!

My sister has a two year old Jacuzzi toilet that worked fine until a few months ago. Then it started to take 10 minutes to shut off after each flush. I lifted the tank cover and immediately saw the problem; at least 90% of the refill water was going into the refill pipe instead of the tank. Upon examination I discovered that the plastic part that holds the flexible refill tube to the vertical refill pipe was broken. This part not only holds the refill tube in place, it also has a small orifice at the end to restrict the flow into the pipe. The part was broken in such a way as to let nearly all the water go into the refill pipe instead of the tank, hence it would run for 10 minutes after the toilet bowl was full and waste all that water. I found a small coarse thread stainless steel screw that fit into the plastic attachment piece to help plug the orifice and cut down the amount of water going to the refill pipe. Now the toilet flushes and refills in less than 2 minutes. I'm in the process of trying to find a replacement for that part but so far no luck.

sounds like you may have debris in your lines. I was not aware of this until recently but, you should drain your water heater once a year to get rid of sediments that linger and travel through your lines causing possible blockage problems. Try turning your water valve off. Flush toilet so there is no water in the toilet or tank. Unscrew your line to shut off valve to make sure there's no debris. Good Luck!

if you have registered your toilet with company call 800-288-4002 and they will send replacement parts free. if you didn't register find receipt and register it when you call and they will send you the parts

Check to see if there is not a clog in the trap. This could keep your bowl from filling up. Also check the flapper and see if it is staying afloat in the tank long enough during the flush. Either of these could be the cause here.