Caller ID display on Panasonic on KX-T7731 telephone set

Storing a number in the phone book with the KX-TG6812 from the Caller ID list is shown in the manual. WIth all handsets in standby mode, press the Down/Caller List button on the navigator key circle on one handset. Press the down or up arrows to navigate to the number that you want to add to the phone book. Press the right soft key (the LCD screen above the button should be displaying a rectangle with 6 squares). Use the Up/Down arrows to highlight Save CID. Press OK. Use the Up/Down arrows to select Phonebook and press OK. Enter the name of the caller (up to 16 characters). Press the appropriate number key multiple times to display the desired character. Use the * key to switch from upper or lower case. Press the left or right arrows to go to add the next character in the name. If you need to use one of the different character tables, press R/Eco (below the # symbol). Press OK when finished. Press the Call End/Off button to exit the menu.

The manual is available on the product page: https://www.panasonic.com/africa/consumer/telephones-home-security/telephone/cordless/kx-tg6812.html . Scroll down to the bottom of the page or click on the Support link. The direct link to the manual is currently http://www.panasonic.ae/EN/Manuals/KX-TG6812.pdf . You need the information from page 35 to store the number and page 21 to add the caller name to the entry. See page 45 for the extended character tables and the character/number tables.

I hope this helps.

Cindy Wells

Did you change carriers? A lot of the VoIP carriers like vonage and magic jack will only give you the telephone number on caller id, but not the name.

I have magic jack now and they call that "caller id", but having moved from a carrier that had name attachment i assumed all caller id's had name and phone number both...but not so

Caller ID requires 3 things, service, hardware, and programming. The hardware is a CID card with a part number ending in 93, as in TA62493,82493,TD193 etc. Then system programming in the 900's turn it on for each CO line and the phone needs to be ringing to display CID when the phone rings.

Carl

This feature lets you know who is calling

without looking at the display.

To use this feature, you must:

- subscribe to a Caller ID service of

your service provider/telephone

company.

- turn this feature on (page 24).

When caller information is received, the

handsets and base unit announce the

caller's name or phone number received

from your service provider/telephone

company following every ring.

The unit announces in English only.

L Name pronunciation may vary. This

feature may not pronounce all names

correctly.

L Caller ID service has a limit of how

many characters can be displayed. If

the caller's name is too long, the

handset may not be able to display or

announce the entire name.

L The announcement is heard at the

same level as the ringer volume (page

16, 23).

L If you turn on the answering system

and set the number of rings "2

rings" (page 36), the unit does not

announce the caller information. If

"Toll saver" is selected and there

is a new message, the unit does not
announce the caller information.

The CID comes from a card with a part number ending in 93 as in 62493, 82493, 84893, etc. That and programming will display CID to Panasonic system display phones.

Carl

Did you program the 2 buttons for CID-S and CID-I?

I can tell you how to do it, but it won't mean too much if you don't have the other programming done.

Try storing 96 and 97 under a couple of buttons.

Carl

Since CID display to the phone comes from the Panasonic phone SYSTEM, you might try looking inside the cabinet to see if it has a caller ID card. The part ends in 93.

It also requires some programming. If you post your model number, I might have a CID card if yours is missing.

Carl

First you need to verify if the caller id does that to all incoming calls, showing numbers only, or if it only does that to only numbers stored in directory. If it does that to all incoming calls then you need to check manual to see if there a setting to allow both name and number of all incoming calls. Either way you need to make sure caller id functions allows both name /number on display.

There is no setting in the phone that will show you the Caller ID number without the name. It sounds like your telephone company is not sending the name.


We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.

The KX-T7731 is a proprietary system phone. You have a Panasonic phone system. Caller ID is transmitted between the first and second ring but the phone system itself is the only part that gets this information. The system has to be compatible for caller ID and it has to collect the caller ID data and send this information to your phone(s). Your phone can be used on many different Panasonic phone systems. The phone's part number does not help you. First thing you need to do is find out what system you have and if it has caller ID. The phone system part number should start with KXT like your phone.