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Uninstall Realplayer, Go to the Dell Website and make sure you have all of the correct drivers for your computer (From the support section).
Download the latest version of Realplayer and re-install it.
If you tell me what kind of laptop, along with the model number, I will help you, or you can go to this site and put the information requested in. http://www.hp.com/#Support
for anything past xp you have to use software called the kx project which is for 30 and 64 bit vista and windows 7 drivers will work every time creative does not have posting past xp drivers the cards to old but its an oldie but a goody hope that helps
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