It is not turning on the light flashes but the vaccum is not on?

Hi there,

Sorry to hear you're having difficulties with your DC28. If the red on/off switch is flashing, the indicator light is warning you that there's an obstruction in the cleaner head which is jamming the brush bar. It's easy to check for and remove any blockages from the cleaner head by following the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1242&product=DC28-ANIMAL

This should enable you to resolve your issue without further assistance. However, if you've followed the steps shown in the guide and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support