Hi and welcome to FixYa. I am Kelly.
If this is a new system installation there can be a few reasons for the pump not pumping water.
1. The most porbable cause is that it is sucking air on the suction line. Check to make sure each and every connection it a good sealed connection.
2. The pump having never had water in it may have to be primed by introducing water into the outlet hole or remove the impeller housing plug and prefill the cavity with water.
3. There should be a check valve or a foot valve with screen at the very end of the suction tube.
http://www1.agric.gov.ab.ca/$department/deptdocs.nsf/all/agdex1143
Limitations
Jet pumps lose efficiency as the total lift increases. Total lift includes the vertical distance from the water to the pump plus the friction losses in the suction line and foot valve. Shallow well jets are not practical if the total lift exceeds 5.5 m (18 ft).
Pumping water containing sand will cause wear and leakage around mechanical seals. The mechanical seal on the pump shaft is water lubricated and water cooled, so the pump should never be run without the pump casing being filled with water. Air or gases in the pump will cause a loss of prime. Shallow well jet pumps must have either a check valve or foot valve installed on the suction line to maintain prime.
Foot Valve:
http://t3.gstatic.com/images?q=tbn:21SLW7C9NsXXdM:http://ecx.images-amazon.com/images/I/518Frco3KaL._SL500_AA300_.jpg
Check Valve:
http://t3.gstatic.com/images?q=tbn:xIVfmPrrsgzS-M:http://www.plumbersurplus.com/images/prod/1/577733-BCV-1-L.jpg
You can use both if necessary but usually only one is required. The in-line check valve can be closer to the pump.
I will post troubleshooting if the site will accept the steps next post. Currently it says I have exceeded maximum length.
Thanks for choosing FixYa.
Kelly