20 Most Recent Canon DR-2010C Flatbed Scanner - Page 2 Questions & Answers

There are a set of gears that convert motor rotation into lifting of the tray. Check if the gears are aligned properly. Any stapler pin jammed inside can stop the gear, while the motor pushes it forward. This will create noise. Very unlikely that these motors fail. Also clean the paper sensor in the tray. S. Mohan, India

I havent faced this problem. Try default option initially then try your settings. If this does not work, uninstall CP3 and reinstall it. S. Mohan, India

The motor that drives the pickup roller is faulty.

Canon P/N MG1-4225-000 DR-9080C Contact NWRS (www.nwrsinc.com/) & try to have the reading unit refurbished.

It sounds as though your scanner is quite old and had a lot of use - this model is now discontinued. If you get it repaired, it will probably not be worth the expense, and it maybe better to upgrade, maybe with a 7510? You may get help from the Canon website at http://www.usa.canon.com/cusa/support/office/imageformula_scanners/imageformula_dr_5010c_6030c/imageformula_dr_5010c_color_production_scanner#ServiceAndSupport I searched for 'motor pick up error' and it gave a download for firmware

I hope there is enough hard disk space is available in the drive/volume you are attempting to send the data. Scan in TIF compressed mode, uncompressed made uses large space.Check if there is virus on your system. Uninstall and reinstall the drivers. Run scandisk to optimise disk performance.S. Mohan