Kodak EasyShare SV811 (8858946) Digital Picture Frame - Page 2 - Answered Questions & Fixed issues

You may try to upgrade firmware at www.kodak.com/go/downloads and there is an instructions in the page. Also, you may try to use a different memory card and see if it will do the same. Use a paper clip to press the button inside the pinhole on the back of the frame.

1. Press MENU whenever pictures/videos are displayed (slide show, video, single picture).

2. Press ARROWS to highlight Select all, then press OK. A confirmation screen appears, then your picture display reappears. A check mark is displayed on all pictures/videos in your current location. 3. To remove all check marks, press MENU, highlight Select / Unselect all and press OK. 4. Highlight Unselect all and press OK. Also, you may get the manual at www.kodak.com/go/manuals

please try these troubleshooting steps:

1. Turn the frame off.
2. Unplug the power cable from the wall outlet.
3. Remove any memory card or flash disk from the frame.
4. Connect the power cable directly to a wall outlet.
5. Turn the frame on.
6. Use a paper clip to press the button inside the pinhole on the back of the frame.

If after trying the above steps and the frame still have the same problem, then we need
to send the frame in for a repair as per warranty guidelines.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at www.kodak.com/go/itg

You can order it by calling KODAK support at 18002356325 option 14.

please try these troubleshooting steps:

1. Turn the frame off.
2. Unplug the power cable from the wall outlet.
3. Remove any memory card or flash disk from the frame.
4. Connect the power cable directly to a wall outlet.
5. Turn the frame on.
6. Use a paper clip to press the button inside the pinhole on the back of the frame.

If after trying the above steps and the frame still have the same problem, then we need
to send the frame in for a repair as per warranty guidelines.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at www.kodak.com/go/itg

try these troubleshooting steps:

1. Turn the frame off.
2. Unplug the power cable from the wall outlet.
3. Remove any memory card or flash disk from the frame.
4. Connect the power cable directly to a wall outlet.
5. Turn the frame on.
6. Use a paper clip to press the button inside the pinhole on the back of the frame.

If after trying the above steps and the frame still have the same problem, then we need
to send the frame in for a repair as per warranty guidelines.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at www.kodak.com/go/itg

I contacted Kodak at 1.800.235.6325 option 14 and the part number for the remote control is 3F9766 @ $2.52. You need to contact the support number to order it.

Follow these steps, Selecting all:

1. Press whenever pictures/videos are displayed (slide show, video, single picture). 2. Press to highlight Select all, then press OK. A confirmation screen appears, then your picture display reappears. A check mark is displayed on all pictures/videos in your current location. 3. To remove all check marks, press , highlight Select / Unselect all and press OK. 4. Highlight Unselect all and press OK. A confirmation screen appears, then your picture display reappears. All check marks are removed. Also, you may download the user's guide at www.kodak.com/go/manuals

You can start copying pictures to SV811 digital picture frame if you get the message “Use PC interface to copy files.” Here are the steps:
Copy pictures, videos, and music between your frame and computer, using your computer's normal file copying tools:

1. Connect the USB cable from the frame to your computer
2. On your computer, open My Computer or Windows Explorer.

The picture frame appears as removable drives—one drive for each connected picture source in the frame, in this order: internal memory, memory cards, and USB devices.

3. Navigate to the pictures you want to copy. Then drag and drop them to the new location.
4. Unplug the USB cable to view your copied pictures.

Copying pictures from EasyShare software:

1. Install EasyShare software (free download at www.kodak.com/go/sw )
2. Connect the USB cable.
3. On your computer, open EasyShare software. Select the pictures in My Collection and drag them into the Picture tray.
4. In the menu bar, select File and then Copy to the Kodak Drive letter.

The picture frame appears as removable drives—one drive for each connected picture source in the frame, in this order: internal memory, memory cards, and USB devices.

5. Select the frame source to which you are copying.
6. Select Best for Digital Picture Frame to reduce the resolution of the pictures you are copying. Full resolution is unnecessary and quickly fills up the frame's memory.
7. Click Copy. Pictures are copied to your frame.
8. Unplug the USB cable and press “Home” icon to navigate to your copied pictures.

try these troubleshooting steps:

1. Turn the frame off.
2. Unplug the power cable from the wall outlet.
3. Remove any memory card or flash disk from the frame.
4. Connect the power cable directly to a wall outlet.
5. Turn the frame on.
6. Use a paper clip to press the button inside the pinhole on the back of the frame.

If after trying the above steps and the frame still have the same problem, then we need
to send the frame in for a repair as per warranty guidelines.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at www.kodak.com/go/itg

To get a good start, you reformat the frame's internal memory by following the steps below: 1. Click on the "Macintosh HD" icon. 2. Click on "Applications". 3. Click on "Utilities". 4. Click on "Disk Utility". 5. "Kodak" drive should be in the list showing a white drive icon 6. Click that icon and select “Erase”. 7. Select the “MS-DOS file system (FAT16)” option and give it a volume name e.g. "Kodak". The format will begin when you click the “Erase” button below. 8. Try to copy the files to the re-formatted internal memory of the frame. 1. Click on the "Macintosh HD" icon. 2. Click on "Applications". 3. Click on "Utilities". 4. Click on "Disk Utility". 5. "Kodak" drive should be in the list showing a white drive icon 6. Click that icon and select “Erase”. 7. Select the “MS-DOS file system (FAT16)” option and give it a volume name e.g. "Kodak". The format will begin when you click the “Erase” button below. 8. Try to copy the files to the re-formatted internal memory of the frame. Forget about using any software. Once you connected your frame onto your Macintosh, it will appear as a white drive icon on the desktop. You can copy pictures “drag and drop” from iPhoto to the frame. Just make sure that the pictures you will be copying are in JPEG or EXIF format.

Make sure that all your songs have file extension of .mp3 as the frame can only recognize MP3 format and you can check it out by going to the music file/track properties and see the file type. If in case that your music files are not in .mp3, you would need to convert them to mp3 first. Search online for a free software.

I highly advise not to forcedly take it out of the frame as it may damage some parts of the frame.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at we highly advise not to forcedly take it out of the frame as it may damage some parts of the frame.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at we highly advise not to forcedly take it out of the frame as it may damage some parts of the frame.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at http://wwwcaen.kodak.com/global/en/service/repair/troubleshooting/catroubleshooting.jhtml?pq-path=11908/6198

Re-edit the movies and pictures following the formats below: Video:
File Format: MOV
Video Compression: MPEG-4 ASP, MJPEG
Audio Compression: MP3, G.711, PCM, ADPCM, 8-bit linear

File Format: AVI
Video Compression: MPEG-4 ASP, MJPEG
Audio Compression: MP3, G.711, PCM, ADPCM, 8-bit linear

File Format: MPG / MPEG
Video Compression: MPEG-1
Audio Compression: MPEG audio Picture:
File Format: JPG / JPEG
Video Compression: Baseline JPEG

Music:
File Format: MP3
Video Compression: PCM, ADPCM, MPEG 1 layer 1,2,3

try these troubleshooting steps:

1. Turn the frame off.
2. Unplug the power cable from the wall outlet.
3. Remove any memory card or flash disk from the frame.
4. Connect the power cable directly to a wall outlet.
5. Turn the frame on.
6. Use a paper clip to press the button inside the pinhole on the back of the frame.

If after trying the above steps and the frame still have the same problem, then we need
to send the frame in for a repair as per warranty guidelines.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at www.kodak.com/go/itg

There should be no limits. However, please install the latest firmware on your frame and get it from www.kodak.com/go/downloads . Also, try a smaller memory card size and check if it has something to do with the card.

update your camera raw
http://www.adobe.com/downloads/updates/

try these troubleshooting steps:

1. Turn the frame off.
2. Unplug the power cable from the wall outlet.
3. Remove any memory card or flash disk from the frame.
4. Connect the power cable directly to a wall outlet.
5. Turn the frame on.
6. Use a paper clip to press the button inside the pinhole on the back of the frame.

If after trying the above steps and the frame still have the same problem, then we need
to send the frame in for a repair as per warranty guidelines.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at www.kodak.com/go/itg

Make sure that you have the latest firmware version. Get the latest at www.kodak.com/go/downloads. Also, you may rename the picture files like 001.jpg, 002.jpg so on and so forth.

Go to the Settings > Viewing Options > Select Slide duration - specify how long each picture is displayed in a slide show, from 3 seconds (default) to 1 hour.