Top 20 HP PSC 2175 All-In-One InkJet Printer - Page 5 Questions & Answers

This seems to be fault in the transport of the paper in the rollers. So if you have used any adhesive sticker printing, it is possible that some glue has got clogged into the rollers. If not there can be some jammed paper in the rollers or the mechanism.
So start this work only if you are mechanically able with the right tools.
Remove the covers to get access to the mechanism . Remove the motor drive assembly , the fitting of the motor to the mechanism. Once this is removed the rollers can be turned manually so that you will be able to feed a paper to see the progress of the movement while studying if there is any obstruction or damage to the paper.
There is a in-detect sensor, usually an opto-coupler , make sure this is not clogged or dirty as this IR detection feeds the signal to the processor for starting the motor drive feed.
Reassemble but make sure the rollers are aligned to be in equal gap to feed the paper without a side pull. Now you must print and see if the fault has changed. If not repeat the above work to confirm the area of obstruction.

Remove printer , uninstall software ,then reinstall and connect printer.

Try here --->link.

Yes!
Go to Printer and faxes.
Select the printer
right click
properties
select garyscale.


If you need more help come back.Post / thumbs / testimonial are welcome!

Go to this link and choose the close call for your issue.

Verify that BOTH cartridges are in good condition. Both cartridges must be working for the alignment to be successful. If one (or both) are bad, alignment will not complete. It is also possible that the cartridge you just replaced is defective. This problem is almost always caused by a bad or empty cartridge.

Hello,

disconnect the printer from your computer, uninstall the printer software/program from your computer's control panel, restart your computer, reinstall the printer software and try again. If that still does not solve the problem, then you will have to follow a plan B option.

You will have to download Hp diagnostic utility on your your computer,install is on your computer and it will help to detect and solve the problem.

Visit the hp link below, read all the information on the page and download the diagnostic tool from the page.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114788&tmp_task=solveCategory&lc=en&dlc=&cc=us&product=441125

Take care.

If there are no errors with the printer (offline or other issues), you may have a problem with the spooler. You need to stop and restart the service. One way to do this in Windows is from the Command Prompt (Run As Administrator for Vista or Win7). Start > All Programs > Accessories > Command Prompt (right click on the option to Run as Administrator).

At the first prompt, type "net stop spooler" without the quotes and hit enter. At the next prompt, type "net start spooler" again without the quotes and hit enter. (Type Y if you get a query about the Fax system after the first command.) When the second command completes, reboot the computer and try printing again.

I hope this helps.

Cindy Wells

The lamp of the scanner is the problem.

The problem could be as simple as the scanning mechanism which sweeps across the sheet being dirty...

else you will have to send it for repairs.

The cartridge is electronically damaged. This can happen by a variety of means: burnt out print nozzles, ESD damage, etc. Replacing the cartridge is the only remedy. If the failed cartridge was a refill get your money back. A refilled cartridge that has that error did not sufficiently post test the cartridge before selling it.

Here's the HP solution for that issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02205477&cc=us&lc=en&dlc=en&product=90809

Hi,

To begin with, this is a common problem with this model or i could say all models in this series. There are many reasons for the same i.e it could be a software problem or even hardware ( more probable reason ).Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.

Let us power cycle your All-in-one to remove any static electricity in your All-in-one.

Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

You could download the below patch :-

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-14037-3&lc=en&cc=us&dlc=en&product=90809&os=228&lang=en

- Make sure that all the drivers are updated.

If problem still persists, then more likely it is a hardware fault.I have seen many times that a small piece of paper or stuff is blocking the way of carriage. If that is not the case, it seems that the carriage assembly needs to be replace which is not an ideal or cost effective option.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

At these cases usually the printer also refuses to print. There is a coruption at the communication data or the drivers. I suggest you to reinstall the drivers. In case you don't have them, here is a link for you to choose your operating system and download the latest official version.

In case of a problem or clarification, don't hesitate to post me a reply.
If you are satisfied, accept my solution.

Thanks and regards
Stelios
direct FixYa link: http://www.fixya.com/users/technical114

go for replacement hardware failure issue

Hi there,

Well you can please follow the below steps -
1. Follow this document for a carriage jam problem (follow the link -) 

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00042632

2. Try the firmware update, this resolves many carriage and "remove and check cartridge" problems.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=90809&lang=en&cc=us&softwareitem=oj-14037-3

3. If the carriage movement is normal, remove the cartridges and clean the copper contacts with soft cloth and distilled water and replace them."Remove and check cartrdige" should be resolved.

Good Luck!!

Thanks for using FixYa!!

You should use the Installation CD that comes with the printer.
If you don't have it, look for them on the manufacturer's web site.
Good luck

Don't forget to rate this answer if it helps

Hi,

You can download the installation driver and software from manufacturer's website by clicking this link

• On the page which opens, select the operating system of your computer (Windows Xp/ Vista..) from the drop-down menu and download the required drivers and software.
• The list of available drivers will load only after selecting the operating system of the computer.

Hope this solves your problem. Thanks for using FixYa.

Click Start
Click Settings
Click Control Panel
Click Printers
Right-mouse click on your HP printer
Click Properties
Click HP Toolbox
Run the HP Toolbox to query the ink-levels.

Hi the first thing you need to do is got into your control panel on your computer then choose add and remove software now scroll down the list until you find the printer and remove any drivers and software for this printer, it may ask you then to reset your computer to remove the software fully if you are asked to do this then do it, if not then click on the link below and down load the latest drivers from the site in the link below make sure you choose your operating system then install the drivers and software and you should find that will solve your problem

CLICK HERE

let me know if you have any problems installing the software and drivers from the link i gave you ok

Hi

Thank you for your query

Your problem statement does not give anyinformation but I am assuming you want the driver software for your printer

Please click on the link below to download and install the driver

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=90809&

Regards
Shauqat

Follow 'How to Scan' number either 2 or 3 or 4 or 5 from the following link :-

http://h10025.www1.hp.com/ewfrf/wc/searchResults?tmp_qt=how+to+scan&tmp_product=HP+PSC+2175+All-in-One+Printer&product=90809&lc=en&dlc=en&cc=us