20 Most Recent Avaya 9620 IP Phone Questions & Answers

You will need to the administrator to change it to the default at the switch and then re-enter a new password.

In Manager, check that IP Extension. IS the box for "Allow Direct media path" checked? It should be unchecked.

Do you know what type of system this phone is on? CM or IP Office?

Reset codes for phones: On all 96xx phones except for the 9610: To access Craft (the menu with the reset choices) from the phone, press the Mute Button + "CRAFT#" That's 27238# on the numeric keypad. This will cause the Craft Procedures menu to be displayed. Just scroll through the menu and follow the soft key prompts to get to reset or clear.

This is what fixed this issue to me:1. I added the buttons "next", "msg-retr" and "delete-msg"2. On the IP Phone, press "msg-retr", "next" and then "delete-msg"3. Do it for every single message to turn off the light4. Smile!Cheers from Brasil! =)

Give it a static address OUTSIDE the DHCP scope.

What system is the phone on? If IP office, you can designate a time server, or it could use the voicemail pro PC.