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are you sure that the solenoid is not working
mostly they do work but the spring at the flap hinge breaks and then the flap will not move or be easily opened
the requirement is 2 people --one to hold the button depressed and the other to use a pry bar or suitable tool to open the flap.
If you are refering to the fuel flap this locks and unlocks with the central locking and they tend to jam. Go inside the boot and remove the carpet at the side of your fuel filler and you will se a cord, pull this and your flap will open.
Year, make, model?Mechanical or electrical release?
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