X2Gen Recent Questions, Troubleshooting Help & Support

Hello ckd. You have picked up a computer virus. Go to any walmart or staples and get antivirus software. If you already have antivirus software loaded and not out of date you should run a full scan. Joe

Thanks for chooosing Fixya!

Hi Gloria,

The problem in your unit is internal, Ive advice you to find friends that can perform the FF:

Here are some DIY steps that may help you fixing the problem.

I'm assuming that your unit is dead set without an standby LED light and your outlet is live.1.Power cord - check the cord it might be opened (no continuity).This is due to frequent bending,pulling. 2. Power switch - check for dry joints, open contact. 3.Check the internal fuse- sometimes the fuse fail because of the power surge, replacing with new one will cure the problem, If this is the case I've advice you to use surge protector/AVR (Automatic Voltage Regulator). However if the fuse blew again this is an indication that you have a shorted parts on the power supply, you may visit the link http://www.fixya.com/support/r8053361-fuse_keeps_blowing for more info. If no reaction and still the unit didn't power up then you have an open parts on the power supply.

4.If you see that the fuse is intact on the board, don't attempt to touch anything because there somefatal components stored electricity enough to hurt you with a simple mistake only.

The next steps should be done by an expert or qualified technician because isolating the problem on the power supply is quite technical.

Also check if your unit is under warranty before opening the back panel, it will void the warranty. Avail it because the manufacturer of your unit will fix it for free or a little charge only.

Hope it may help you.

Thanks for using fixya.

If you want full functions, you need original remote.
http://remotes.com/store/x2gen/x2gen_1.html

Please leave rating if it helps.

Basic LCD monitor and TV troubleshooting guide: http://www.fixya.com/support/r5093881-lcd_flat_panel_tv_troubleshooting_guide http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting http://www.fixya.com/support/r7406380-tv_training_manuals Failed TV and Monitors: http://s807.photobucket.com/albums/yy352/budm Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague

Metric M4 or M5, they are about 50cent each at HD or LOWE'S. The length will be determined by the thickness of the plate that the screws will have to go through to go into the thread on the back of the monitor.

No signal is not a problem with the monitoe unless the cabe is disconnected from either the PC or the monitor ends.

If the cables is securely attached at both ends it indicates the PC is not sending a video signal to the monitor.
Could be the PC hasn't booted up propperly.
Turn the PC off , wait 2 minutes and turn it back on.
Observe any lights on the front of the PC , especially disk activity light.. it should flicker .. alot.
If not then you have a PC issue not a monitor issue

Go back to boot up menu but dont restart the computer yet. go to start>right click computer>properties>device manager>under display adapter select your video card right click it and uninstall it.
after uninstalling restart the system; reinstall the video driver for your graphics card.thanks

It is saying out of range because the PC video resolution is too high for the monitor to display, it should be set to the native resolution of the monitor.
http://www.fixya.com/support/r4873371-fixing_out_range_format_not_supported

Basic troubleshooting guide here: http://www.fixya.com/support/r5093881-lcd_flat_panel_tv_troubleshooting_guide http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting http://www.fixya.com/support/r7406380-tv_training_manuals Failed TV and Monitors: http://s807.photobucket.com/albums/yy352/budm/ Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague Parts: www.shopjimmy.com Capacitors kit: http://lcdalternatives.auctivacommerce.com/Default.aspx he can make you a set of caps. Or www.digikey.com just make sure to use caps with low ESR, 105c, high ripple current, long life rating such as PANASONIC FM or FC series. Please leave rating if it helps.

This might sound silly, but have you tried rebooting?

If YES, then I would suggest you checking out the menu / settings button on the monitor itself.

I had a very similar issue just two days ago. I thought the problem was Windows itself but after some testing quickly realized it was the monitor. Check the monitor menus for an "Auto-Detect" feature, mine was pretty old too but still had it, once I did that it was right as rain.

If that doesn't work please provide me with: Which OS you are using and the exact model of the monitor.

Thanks and best of luck!

- Rescue Tech

4 years monitor will more likley to have bad caps by now, which is very common problem as you can see in my albums, that will be the first thing to look for.
If you are going to DIY and already try the monitor with another PC, and have proper tools and know safety precaution then please read on: Most common failures in the LCD monitors are bad capacitors (bulging top/seal or leaking) in the power supply (they should be replaced in a set), blown fuses; poor solder joints, failed inverter circuits (blown fuse, shorted transistors, shorted/open transformers), bad lamps (poor solder connections or worn out lamps). You will need to open it up and inspect the inside, see example of failed monitors to get some ideas what to look for: http://s807.photobucket.com/albums/yy352/budm/ Post back what you see inside so we can guide you further and it will help out other people in the future also.

Basic LCD monitor and TV troubleshooting guide: http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting http://www.fixya.com/support/r5093881-lcd_flat_panel_tv_troubleshooting_guide http://www.fixya.com/support/r7406380-tv_training_manuals Failed TV and Monitors: http://s807.photobucket.com/albums/yy352/budm/

Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague

Capacitors kit: http://lcdalternatives.auctivacommerce.com/ he can make you a set of caps for you.

Or www.digikey.com just make sure to use caps with low ESR, 105c, high ripple current, long life rating such as PANASONIC FM or FC series. Please leave rating if it helps.

Check the cable between the main board and the T-CON board (part of the LCD panel assembly).
Grey screen means it is not either getting the switched 5VDC from the main board or it has blown fuse on the T-CON board ,or bad main board.

Basic LCD monitor and TV troubleshooting guide: http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting http://www.fixya.com/support/r5093881-lcd_flat_panel_tv_troubleshooting_guide http://www.fixya.com/support/r7406380-tv_training_manuals Failed TV and Monitors: http://s807.photobucket.com/albums/yy352/budm/

Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague

Capacitors kit: http://lcdalternatives.auctivacommerce.com/ he can make you a set of caps for you.

Or www.digikey.com just make sure to use caps with low ESR, 105c, high ripple current, long life rating such as PANASONIC FM or FC series. Please leave rating if it helps.

Are you talking about the plain power cord for the AC adapter for this monitor or the AC adapter itself?
See here:
http://www.google.com/search?q=mg19my+power+supply&hl=en&rlz=1T4GGIH_enUS282US283&prmd=ivns&source=univ&tbs=shop:1&tbo=u&ei=bR4pTZi4HJL4swPOubmgCA&sa=X&oi=product_result_group&ct=title&resnum=3&ved=0CDYQrQQwAg

Basic LCD monitor and TV troubleshooting guide: http://www.fixya.com/support/r5093881-lcd_flat_panel_tv_troubleshooting_guide http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting http://www.fixya.com/support/r7406380-tv_training_manuals Failed TV and Monitors: http://s807.photobucket.com/albums/yy352/budm Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague Parts: www.shopjimmy.com Capacitors kit: http://lcdalternatives.auctivacommerce.com/Default.aspx he can make you a set of caps. Or www.digikey.com, just make sure to use caps with low ESR, 105c, high ripple current and long life rating such as PANASONIC FM or FC series. Please post back what you find. Please leave rating if it helps.

It means that the signal sent by the graphics card is incompatible with the monitor display resolution
Try rebooting to VGA mode and in Control panel, adjust the display settings

Yes, you should have either one of these two cables, one with video and audio together, or just one with 2 audio jacks. Plug into the green marked jack on computer.

More likely to be the fuse for the backlight inverter circuits rated at 3.5 or 4Amps. It is PICO fuse.
The transistors that drive the inverter transformers may have been damaged, should check them out before installin a new fuse. In the mean time you can use 1 to 2 Ohms 1/2 Metal Oxide (MOX) resistor in place of the fuse, if the resistor overheatand open up then you have shorts circuits.

Basic LCD monitor and LCD TV troubleshooting guide:

http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting

http://www.fixya.com/support/r5093881-lcd_flat_panel_tv_troubleshooting_guide

Failed TV, Monitors, Caps : http://s807.photobucket.com/albums/yy352/budm/ Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague

Mini stereo phone plug at both ends. Radid Shack.

Most common failures in the LCD monitors are bad capacitors (bulging top/seal or leaking) in the power supply, blown fuses, poor solder joints, failed inverter circuits (blown fuse, shorted transistors, shorted/open transformers), bad lamps (poor solder connections or worn out lamps). You will need to open it up and inspect the inside, see example of failed monitors to get some ideas what to look for: http://s807.photobucket.com/home/budm/allalbums
Post back what you see inside so we can guide you further and it will help out other people in the future also.
http://en.wikipedia.org/wiki/Capacitor_plague
http://www.badcaps.net

If you are going to DIY and have proper tools and know safety precaution then please read on: Most common failures in the LCD monitors are bad capacitors (bulging top/seal or leaking) in the power supply (they should be replaced in a set), blown fuses; poor solder joints, failed inverter circuits (blown fuse, shorted transistors, shorted/open transformers), bad lamps (poor solder connections or worn out lamps). You will need to open it up and inspect the inside, see example of failed monitors to get some ideas what to look for: http://s807.photobucket.com/home/budm/allalbums Post back what you see inside so we can guide you further and it will help out other people in the future also.

Basic LCD monitor troubleshooting guide: http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting

http://en.wikipedia.org/wiki/Capacitor_plague Capacitors kit: http://lcdalternatives.auctivacommerce.com/ he can make you a set of caps for you.

mcdevito75 here, Double check all connections from the monitor to computer itself. On the monitor press the AUTO button, this will adjust your monitor to factory settings.