Raymond Weil Recent Questions, Troubleshooting Help & Support

Any watch shop or jewelry store should have the springbar you need and will probably install it for you at no charge or for just a few dollars. Doing it yourself can be a frustrating experience and you could scratch the watch or buckle.

Self winding mechanism is not working properly. To avoid this just wind the watch back and forth 10 times before you go to bed. Rate me, plz.

hi if its new then send it back as their clearly is a fault with this watch its clear that a part in the watch is sticking causing the time loss ie the second hand would stop going round then would free itself if this is the case then the watch would need stripping and rebuilding and this is beyond anything a novice could do to put right,

now the other problem you could have is that the hour or minute hand may not be fitted correctly causing it to slip if the watch was shocked or knocked at any point this could cause one of the hands to jump round a bit causing it to display the wrong time but to put this right it would mean stripping the watch down and this is just something you would not be able to do yourself.

what you could try is not wareing the watch for a couple of days leave it somewhere where it cant get knocked then see if it loses any time if it does then its clear that their is a sticking part inside the watch with may just need greasing but could need parts replacing, how ever if it dont lose time when its not been worn then this would point towards the hands been loose causing them to jump making the time alter.
either way this should not be happening to a new watch i would take the watch back to where you brought it from and get it exchanged this isnt something you can repair yourself as you would need specialist tools and it would be to difficult to do.
even if you took it to a watch shop they would send it back to the makers as its the only way you can get this repaired.

Check your warranty and take it back and get an exchange if this is possible.

Let me know how you get on or if you need further assistance ok

Type in your browser: WATCH REPAIRS IN (your home town and country). You will see quite a few watch repair shops. Visit the closest one and ask for overhaul (full service). No need for specific RW watch repairer, as the warranty expired long time ago and any decent watchmaker can do the job for you. Rate me, plz.

I suggest you take it to a watch shop. DIY battery replacement is not as easy as it seems.

Frequently there are cries for help after a battery has been replaced and the watch no longer works!

The instructions that you will find on their web site do not mention the button you describe.

Re-setting the hands is done by pressing the button B (4 o'clock). The instructions are a little ambiguous, so if this fails, then press button A to start and A again to Stop. Then try button B to re-set.

You appear to have the wrong instructions. A new set can be downloaded by going to their web site (www.raymond-weil.com), put your cursor over "customer care" and a drop down menu will appear. Select "instructions for use" and an index of watch types will be displayed. Download the one for your watch.

Any fall can damage a watch! Even a simple drop onto a counter top! You need to take it to a reputable watch repair shop and let them evaluate it!

Take it to a Tissot dealer, it will not run for very long before the battery dies.

Go to their web site (www.raymond-weil.com) and select "customer care"

In the box opposite "country" insert your location and speak to your local customer care center, who should be able to help you.

Use this link: http://www.raymond-weil.com/EN/Swiss-Watch-Company/After-Sale-Service.html Use your preferred method to contact RW and request the link you are after.
Rate me, plz.

Try going to the RW website and finding their list of retailers in your area. Most reputable jewellers who sell high end watches should also be able to do this for you, but be careful if the watch is under warranty as you may have to do it through an authorised service centre.

One of the ways would be to un screw any screws or using a screw driver.

Make sure you are turning the crown clockwise and stop winding when you feel the tension increase. Also, try wearing it for a day even if it is not runninr; the motion may be enough to get it going if it is an automatic.
There may be something more wrong with your watch.
If the RW is less than 2 years old you should be covered, they have one of the best warranties in the business.
If it needs repair and is older than 2 years, I would still send it to the RW repair center in NY to see what they can do.

You can get thru Raymond Weil Retailer or you can order by your self via contact with Raymond Weil Company, & get it install via any expart watchmaker
hope this help
From

AmFix Jewelry & Watch Repair
203 N. LaSalle Street
Chicago, IL 60601
Ph: 312 641 7000
Email: [email protected]
Web: www.goamfix.com

could be following reason
1, Battery does not connect with movement
2, Movement required cleaning
3, Battery is not good

Take to any expert watchmaker and have it check & if you are in chicago we do free check and estimate.
from:

AmFix Jewlery & Watch Repair
203 N. LaSalle Street
Chicago, IL 60601
Ph: 312 641 7000
Email: [email protected]
Web: www.goamfix.com

http://www.raymond-weil-us.com/guarantee.html
Inside USA

http://www.raymond-weil.com/EN/index.html
Outside USA

The watch has a two year warranty. If two years has past and the watch is "out of warranty" then you can get a replacement band through the Raymond Weil website.