Moen Plumbing - Recent Questions, Troubleshooting & Support


It should lift off gently twist as you lift maybe tap spout lightly back and forth with a rubber mallet

Moen Kingsley... | Answered on Sep 16, 2019


Turn supply valves off, turn on tub valves to release pressure, then remove the handle on faulty valve. Check to see if it has a plastic cartridge. If so, it sounds like the rib was broken on the valve and it is out of alignment with ports in valve body. Take the cartridge out and take to your favorite home supply for a replacement. The cartridges have a key rib that fits into a slot so turning the handle turns the stem and not the whole cartridge. You might also find a black washer and spring under cartridge, it's a good idea to replace washer whenever cartridge is replaced also found at home supply

Moen Plumbing | Answered on Sep 01, 2019


The hose or the counter weight is probably hooked on something under the sink.

Moen Plumbing | Answered on Aug 21, 2019


I know this probably sounds silly, but are you sure you installed the batteries correctly? Try another set of batteries.

Moen Plumbing | Answered on Aug 06, 2019


Take a set and go from larger to smaller until one fits.

Moen Plumbing | Answered on Aug 06, 2019


If by double you mean separated levers, there will be a nut and gasket/washer that needs to be tightened from under sink. Can be tricky as getting to underside of that area of sink is usually a tight area, and the nuts are good size. Most hardware stores will have a faucet nut wrench which has a swivel head for on and off and is designed to reach that area vertically. You might be lucky and have plastic nuts with wings that will allow you to tighten by hand. Word of advise, that area and related hardware can play havoc on the knuckles.

Moen Plumbing | Answered on Jul 14, 2019


There are screws that come up through the bottom. You may have to remove the faucet to tighten it. While you have it out, throw it away and buy a new one.

Moen 7840... | Answered on Jul 13, 2019


https://www.youtube.com/watch?v=KrqJnXksvnQ

Moen Plumbing | Answered on Jul 06, 2019


Not familiar with this particular model, offer suggestions, 1. the large can nut on top is loose allowing the faucet to swing around missing the internal stops, 2 the internal stops are broken off.

Moen Plumbing | Answered on Jun 18, 2019


If you no your model number to to Moen website and enter.

https://www.moen.com/customer-support

Moen Plumbing | Answered on May 15, 2019

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