On an Epson WF-4630, what does error code 0x97 mean and how do I correct it?
I am on my second printer with the error. Epson explained it is a motherboard failure. The error is not caused by a PC or the software on it. Instead, this is a printer hardware failure.
After exchanging the printer, the replacement printer has now dies from the same error. The problem starts as blurry printing and progresses to the full hardware failure. Once the Hardware fails and you get the error code, there is nothing an end user can do. The motherboard needs to be replaced.
My printers were working fine up until I swapped out the factory cartridges that shipped with the printer. In both of my cases, there were no issues or symptoms until I started using the Epson XL cartridges. As soon as I installed those, the symptoms started to show. Within a couple of months after swapping in the XL cartridges, the motherboard dies.
1) Call Epson and complain, make them log the details even if it is out of warranty. This helps establish the pattern and knowledge of the issue.
2) Swap printer if under warranty. They may want a credit card to charge in case they do not receive the bad printer back. Just resend it in the box the replacement came in. Epson supplies shipping labels and covers the shipping costs.
6 hours ago
The ink cartridge cover is not latched. what do i do
I had the same error on my WF-3620 with CISS and the solution is simple: my ink cartridge cover is removed and the only way how printer can determine that the ink cartridge cover is not latched is when something prevents ink cartridge carriage from moving to the right edge. In my case somewhy ink cartridge carriage got stuck and I just pushed it slightly with my hand and the error got solved. Note that you have to push ink cartridge carriage when it tries to move immediately after you press cover open sensor.
on Feb 15, 2019
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