I am sorry to hear that someone has hacked into your Yahoo account and changed your password. There are a couple of methods you can try to resolve this problem. First thing to do is to try and log into your account by entering your user name and instead of entering the password that you already know will not work, click on the "forgot my password" link. When you click this link and report that you do not have your password, it will give you a couple of different options to recover it. If you still have access to an alternate email account that you listed on file with Yahoo when you created your Yahoo email you can send a password reset to that email and recover your account quickly. If you did not specifiy an alternate email address or someone has changed the one you had on file so you cannot receive a password reset at an address that you still have access to - then try answering the security questions you have on file to verify your identity. There should be three questions on file that you should know the answers to. If you cannot answer these questions, then its time to contact Yahoo customer service direct and explain to them - NOT that you have forgotten your password but that the security on your email account has been compromised and you need to stop access until this has been resolved. They will ask you questions about people that you frequently email and others things about your account that only you would know. It takes 24 hours to reset an email account after your identity has been compromised. If you are unable to locate the customer service number for yahoo here are a few suggestions:
UK Customer Care:
http://help.yahoo.com/fast/help/uk/mail/...
Yahoo! AU/NZ contact info = . These are possibilities:
Yahoo! 7
Phone: (02) 8288 4600
(02) 8925 0100
Yahoo Asia/Philippines contact info:
http://asia.docs.yahoo.com/info/support/
http://asia.docs.yahoo.com/info/address/
You need to contact Yahoo? =
[email protected]. com
Yahoo! Customer Service
866-562-7219
408-349-3300
Yahoo Personal Email: 866-492-4664 (small fee)
(408) 349-1572
8am - 5pm M-F (Pacific Time)
The E-Mail address for Yahoo! customer care is
cc-advoc@yahoo-inc. com
[email protected] .com,.
If you are in the united states, customer service for security issues is reachable by dialing either on e of the following two numbers:
Security: 866.722.3425 ???1-866-492-4664
To change your password:
Your Yahoo! password always applies to your entire Yahoo! account. This means that it is valid not only for Yahoo! Mail but also for Yahoo!'s other personalized services like :
Note: If you are having difficulty logging into your account or believe your account may have been compromised please request a new password
Hope this helps! Thumbs up if it does!
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