Janice check your charger it could not be charging the batteries. Now always charge your batteries overnight while you sleep When you get up lights on the charger should be red and green if they are red and yellow then the charger hasn't fully charged the batteries and overnight should be more than enough time to charge fully. This could indicate a bad battery remember new doesn't always mean good. Like they say always charge before use and this goes for new batteries too you need to charge new batteries nightly for 10-15 days before they start operating at 100%. If when you plug in the charger before bed and the lights are red and green then there is a problem with the charger or the batteries or the charger circuit Hope this helps you
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