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Joseph Murphy
Joseph Murphy Posted on May 06, 2011
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Upon printing, a page was printed with this error: ERROR: MemoryFull OFFENDING COMMAND: image STACK: HP Laserjet 1200. I printed the configuration page and I see error code 50013 happened several times and also 30017 happened once throughout many page counts. What is the 50013 and 30017? I would think the memoryfull would mean there wasn't enough memory in the printer to print the document/image. I'm not sure what they tried to print but I take it that it worked on another computer and printer ,which is the same as this one

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  • Joseph Murphy
    Joseph Murphy May 06, 2011

    I went to the spool folder but I don't see the printer there. I'm using Windows Vista Business. I have Windows SteadyState with disk protection enabled, so rebooting the computer should clear out the printer queue. There is nothing in the queue in Start > Settings > Printers.

  • Joseph Murphy
    Joseph Murphy May 06, 2011

    I noticed the printer driver was the HP Laserjet 1200 PS, I think I switched it to that one previously since pdfs take longer to print, but I just deleted the printer driver, uninstalled the printer from device manager, went to Print Management in Administrative Tools, removed the PS driver, and then did rescan in device manager and Windows reinstalled the HP Laserjet 1200 PCL 5 printer driver.

  • Joseph Murphy
    Joseph Murphy May 06, 2011

    Thanks for your assistance. I have other computers, same model PC and printer, which is probably why the patron didn't mention the issue again. I'm gonna see what happens on this one with the PCL driver reinstalled.

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1 Answer

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  • Posted on May 06, 2011
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Hi

Try this solution

Go to START MENU
Choose Commamd prompt, right click mouse and run as administrator (You should be in this command C:\WINDOWS\SYSTEM32- If not type this command when you in the dos command prompt "CHDIR C:\WINDOWS\SYSTEMS32\ and press enter")
Type the letter "cmd"
Type the word "net stop spooler"
Exit
Go to C: drive
Choose to Windows Folder
Click show content
Choose system32 folder
Choose spool folder
Choose printer
And delete all printing jobs pending
Again go back to CMD window and type the word "net start spooler"
Restart your computer and must also turn off your printer and then switch it on.
It will work fine right now
I hope it helps you
Please rate and make a comment if you find this solution very helpful and might help others as well. Post more comments if you need more help.

Regards and thank you for using Fixya !

  • 1 more comment 
  • Anonymous May 06, 2011

    No problem, if no pending queues, Just type from command prompt net stop spooler and press enter and then net start spooler and press enter



    Note : you should be in this directory C:\Windows\System32>



    If still the same, try to uninstall and reinstall the printer driver and set up again the printer.



    Or uninstall and reinstall the software you are using causing this error problem.



    If still the same problem occurs, the last resort would be reinstall the operating system and 100% it will resolve the problem.



    Regards

  • Anonymous May 06, 2011

    Yes, that might be the problem, incorrect printer driver. I must be correctly printer driver otherwise it will cause error on your printing files.

  • Anonymous May 06, 2011

    Welcome, please accept my solution and thank you for using Fixya ! Regards

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