I have a pyromaster hef 337b electric firelplace. The flames do not flicker at all. The motor works, we tested it. Any other suggestions? Where could we find new parts for it

Question edited for clarity and add a maker.

$143 in this link. The first motor is for the flame effect. It is the one that comes with the fan.

https://www.fireplaceparts.com/hef33-serial-efah2i0-pyromaster-electric-fireplace.html

Also on Amazon

https://www.google.com/search?q=pyromaster+hef33+replacement+parts

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Question edited for a lot more clarity.
Question moved from Televisions category.

Try the maker CFM Harris System Inc

https://www.manualslib.com/manual/627061/Pyromaster-Hef33.html#manual

Or places that do spares.

https://www.google.com/search?q=hef+33+electric+fireplace.+power+cord+replacemen

If not, it is just a heavy duty power cord with a molded plug that you can get from Home Depot. It must be good for 1,500 watts.

This is what the old one was like

https://www.justfireplaceparts.com/monessen-10003095-cord-power-16-3-hpn-w-terminal.html

You could get this one and cut the socket off the end, good for 1,850 watts.

https://www.amazon.com/POWTECH-Conditioner-Appliance-Extension-3-PRONGED/dp/B009DG1QR8/ref=sr_1_2?keywords=space%2Bheater%2Bextension%2Bcord&qid=1681363930&sr=8-2&th=1

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Hello, Susan -

You have not stated the model number of your Pyromaster electric fireplace, therefore it is a challenge to locate the exact replacement knob you need.

Perhaps you will find your model listed here:
https://www.ibuyfireplaceparts.com/pyromaster.html

Best wishes.

here is a picture of it. It took me about 4 minutes to put the new one in.

http://www.ibuyfireplaceparts.com/monessen/10001978-motor-variable-speed-12v-dc.html

I have the same model and problem there must be some part to get to replace it it seems to be a motor problem. would appreciate any ideas

go to ebay and put in electric fireplace heater parts, the flame motor is around 20 bucks, and the heater element around 50 bucks Good luck

Yes, there is a reset button. I have the same problem but the reset button doesn't do anything. I do have power but the flame does not come on.

Any Vermont Castings stove dealer can order the parts for you.

The "flicker" function in my unit operates with a system of rotating, reflective fins. The tiny, AC synchronous motor driving the fins failed and I got one one-line for cheap. A fairly simple R&R.

Only downside is the motor does not always start in the proper direction, but a start/stop or two resolves the issue.

basically, on the bottom of the fireplace, there are 2 screws on the sides, 3 on the back, take them off, lift bottom (it wont come off, so be careful not to bend it) there are 3 christmas light type bulbs, you can find them at any hardware store. Just replace them. Problem solved.

If the flame is standing still, i assume the motor is burnt out. or the belt is off.