My phone will not let me record my voice on my personal extention. I have someone elses voice on my extention. Can you help me? Every day when I listen to my messages I hear this persons name instead of mine. Outside callers hear my voice. I have been able to change message but not the internal message which just states the name of the person.
If your system is a Nortel Callpilot just log into your mailbox, then press 8, the first option "Record your name in the company directory" is what I think you're looking for.
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This is dependent on you being able to access your voicemail mailbox (a mailbox has been setup for you by the administrator and you know the codes to login to your mailbox). Go to your voicemail which should be:
press the message key.
Enter your mailbox number, then press #
Enter your password, then press #. (if you don't know this then you will have to contact the administrator for the telephone system)
When logged into this:
press 82.
Press 1 for external greeting, 2 for internal greeting, 3 for temporary greeting, or 9 for Personal Verification (spoken name)
Press 5 to record then wait for tone.
Press # to end recording
Press 2 to listen to the greeting
Press 76 then 5 to delete the greeting and re-record it.
Hi Denise,
You should generally delete and re-add mailboxes when someone new takes over an extension. It allows the new person to customize the mailbox from scratch.
If all you want is to change the name, go:
Feature 983
Password: 1020000
Select Mbox
Enter the Mailbox number
Hit Next until you see the name, and then select change.
Enter in the new name, press next, and then hang up.
more than likely someone in your office left the message rather than the voice mail. to clear it press the call soft key below the screen. the screen should display who left the message with two of the soft keys labeled call and erase. press the erase soft key. it's possible the the person/s that left the message left multiple messages. in that case repeat the procedure til all messages are canceled
Press Feature 983 enter admin password press AA press Grtg press Grtg again press 1 then ok. Greeting 1 is usually for day and 2 is usually for night depending on the tech who set it up.
How to Change a Mailbox Password
1. To access the voice mail system press Feature. 2. Press 9 8 3. 3. When you see Log: enter ~ SETNNA (738662) and press OK
4. Pswd: CONFIG (266344) 5. Press "MBOX". 6. Press "CHNG". 7. Enter the mailbox number you wish to reset. 8. Press "Reset". 9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".
bodell,
The short version of getting to your greeting is:
Feature 981 or open voicemail key
your password
"8"for admin
"2" for greetings
"1" for record
"1" for primary greeting
"'1" to record your greeting
at the tone record your greeting
"#" to end recording
after you record press 1 to listen 2 to retry or # to accept
press "rls" key when finished
hope that helped.
Your name is in the Company Directory if you chose this option when you first set up your mailbox. To change it AFTER you set up your mailbox, press feature 9 8 1, enter your mailbox password, dial #, press ADMIN ( or 8 ), display should read
Mailbox admin
GREET PSWD QUIT
dial 1, at the tone record your name, press # to end recording, press # to accept, press RLS
It will look like you are re-recording your greeting but you are recording your " voice " name. Good Luck. ...Mike
Hi Yolanda,
You did not mension what type of voicemail you have installed with the phone system so I'm assuming it is also a Norstar.
To record your Primary Greeting:
1. Press " Feature 9 8 1 "
2. Enter your password ( Default is 0000 )
3. Press " OK or * "
4. Press " Admin or 8 "
5. Press " Greet or 2 "
6. Press " Record or 1 "
7 Press " Prime or 1 "
Display should read " Record new ? "
8 Press " Yes "
Display shows " Record Greeting : "
9. At the tone record your Greeting
10. Press " OK or # " to end recording
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