Contact Steamist directly:
http://www.steamist.com/contact.htm
Notice link also has troubleshoot section, phone and e-mail > looks very customer friendly
Add a comment with your experience so others with same-similar problem can benefit.
Also take advantage of fixya expert assistance live.
For a price, expert works with you while you work on steamist or any do-it-yourself project.
Fixya is always less expensive than a service call.
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